Description Join Amazon's North America Reliability and Maintenance Engineering (NA RME) strategy team as we lead strategic programs for personnel, vendor solutions, and workforce optimization. Our team maintains state-of-the-art facilities - from large robotics-enabled warehouses to small, high-speed distribution centers positioned near customers. We optimize technologies across Global Customer Fulfillment, Sort Center/Air, and Delivery Network operations. As Program Manager, you'll develop and deliver network-level initiatives through collaboration with People Experience & Technologies (PxT), Employee Relations (ER), Procurement, and Talent Acquisition (TA) teams. You'll drive multi-year strategies to enhance talent development and identify workforce solution opportunities. This role demands proven program management expertise to lead strategic, cross-functional organizational design programs. You'll create project plans, develop processes, drive execution, and communicate directly with senior management. Work from any NA RME location with 10% travel required. Key job responsibilities Track and report program milestones, risks, and solutions for business reviews at all levels Drive stakeholder collaboration throughout program lifecycle stages Manage escalations and balance business needs with operational constraints Coordinate risk communication across global internal and external teams Optimize cross-organizational structures to accelerate progress Identify and prioritize operational improvements Solve complex business challenges through root cause analysis Create business reports (MBR, OP) with metrics and insights About Our Team The NA RME Strategy team drives organizational, business, provider, and talent strategy programs. We partner with business leaders and key stakeholders to improve labor costs, business readiness, and organizational effectiveness. About the team The NA RME Strategy team drives organizational, business, provider, and talent strategy programs. We partner with business leaders and key stakeholders to improve labor costs, business readiness, and organizational effectiveness. Basic Qualifications - Experience using data and metrics to determine and drive improvements - 5+ years of program or project management experience - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - 5+ years cross-functional experience with tech and non-tech teams - 5+ years managing and presenting results to senior leadership - Bachelor's degree or 2+ years Amazon experience - Experience implementing standardized processes and automation - Proven track record using data to drive program improvements Preferred Qualifications - Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Experience influencing senior executives up to VP level - Expertise in organizational design and maintenance career development Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.