Employment Type:Full timeShift:

Description:

Position Highlights:

Competitive salaryBenefits – Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b)Quality of Life: Flexible work schedulesAdvancement: Career growth opportunitiesLocation: Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore, MD

Description:

Serves as a liaison between patients and visitors and Holy Cross Hospital leadership, functioning as the "face" of Holy Cross Hospital's Service Recovery in the moment and in coordinating appropriate and timely follow-up from individual department leaders with a single organizational reply.

Responsibilities:

Must be skilled in prioritizing situations and events quickly and effectively while maintaining a professional demeanor and positive attitude. Must have ability to work independently under minimal supervision, provide support, and work well within a collaborative environment.  Must be able to effectively handle multiple tasks with competing priorities, and meet objectives.Assists managers with identification and investigation of service quality issues.Responsible for the day-to-day support of the organization's goal to create a culture of exceptional service.Responds to and manages complaints/concerns and written grievances regarding care experiences in collaboration with Risk Management under all federal, state, and accrediting body regulatory guidelines.Supports and promotes all initiatives of the Office of Patient & Family Experience and support the Mission of Trinity Health and Holy Cross Hospital.

What you will need:

Required:

Bachelor’s degree in Business, Health Sciences, or related discipline required; Master’s degree preferredMinimum of seven years of experience in a hospital setting.Excellent verbal, written communication, and customer service skills.Strong interpersonal skills to communicate with and interact effectively with employees, staff, management and administration.Ability to demonstrate technical skills in collecting, analyzing, and presenting information.Ability to act in an assertive, though diplomatic matter.Must have strong negotiating skills.Ability to employ data oriented software (e.g. Word, Excel, Power Point, MIDAS+) Reads, writes, and thoroughly comprehends the English language

Preferred:

Previous experience in a supervisory role.Crisis management, de-escalation, and mediation experience.

Pay Range: $30.59 - $45.88

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

About us:

Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties — Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer. 

Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.