The Sr. Operations Supervisor will be responsible for overseeing, mentoring, and developing a pool of experts in LNNA Strategy, Product Marketing, and Large Law Data Analytics covering various workstreams, ensuring all deliverables and objectives are achieved in line with stakeholder expectations. Accountabilities:​ People and Performance Management + Accountable for hiring and retaining talent while ensuring new employees are oriented to the organization, its policies, facilities, etc. + Facilitate Employee Training and Development + Manage individual and team scorecards + Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring + Conduct performance appraisal on a regular basis and participate in annual review process + Develop and implement PIP if performance is not adequate + Approve and monitor daily team attendance Conflict / Crisis Management + Regularly review the needs of employees + Provide 2nd level handling of escalation related to operational or functional issues + Help, discuss, evaluate, and resolve personal and work issues among team members + Inform and monitor employees during times of crisis or disaster to assess the situation + Inform the manager of the current situation of team members and recommend a solution Reporting + Submit regular operation performance status reports to local leadership team + Generate monthly performance update to BU stakeholders + Update all necessary reports needed by Stakeholders + Ensure all reports are accurate, updated and submitted on time Operational and Process Management + Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results + Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc. + Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations + Conduct monthly operations review and execute action items agreed with the manager and business unit partners + Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions + Lead/implement process improvement projects and utilize best practices in tools automation + Manage and facilitate the corrective action process, partnering with the Manager + Process audit – support annual process audit activities + Operations Standard – support compliance with established processes Qualifications: + Bachelor’s degree holder + 3-5 years of leadership experience + Marketing background is a plus + Strong people & stakeholder relationship management skills + Excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization + Strong organizational, prioritization, and delegation skills + Proven problem solving and analytical skills + Proven success at managing change + Detail oriented and project management skills + Must be amenable to work on mid-shift or graveyard schedule We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.