Description Ring and Blink are seeking a Senior Operations Program Manager to spearhead projects developing next-generation safety and security products in Smart Lighting, Sensing, Gateway, and Accessories. The ideal candidate will excel at leading Contract Manufacturer (CM) projects, implementing creative solutions, and delivering results in a fast-paced environment. We're looking for an innovative problem-solver who thrives under pressure, builds strong team relationships, and embodies Amazon's Leadership Principles. This role requires a unique blend of operational excellence and creative thinking to drive the future of our smart home security offerings. Key job responsibilities • Program Management: Drive manufacturing operational readiness and project management across factories, optimizing efficiency throughout the product lifecycle from PVT to EOL. • Product Development Support: Facilitate product maturity and design for manufacturing during NPI, while managing engineering and manufacturing change requests in SEA CM factories during MP stage. • Supply Chain Oversight: Monitor CM production, supply, and fulfillment, mitigating operational risks and ensuring timely delivery and quality standards. Oversee line bring-ups, qualifications, material availability, and quality issues. • Performance Management: Collaborate with CM partners to meet or exceed KPIs in on-time delivery, quality, flexibility, and throughput/UPH. • SEA CM Capability Enhancement: Develop transferred programs in SEA CMs, conduct 5M1E reviews, drive CM readiness, and enhance overall site maturity for both NPI and MP stages. Support automation capability improvement and supply chain localization. • Capacity and Resource Management: Monitor and align actual line capacity, manpower, and manufacturing resources with production targets in SEA factories. • Testing and Cost Management: Oversee on-site testing fixture qualification and status. Support cost-saving initiatives while maintaining quality and efficiency in SEA CMs' operations. A day in the life You'll join a diverse and talented team developing innovative lighting, sensor, gateway, and accessory products for our Doorbell and Camera systems, enhancing the experience for our Neighbors. Our multidisciplinary group of product managers and engineers is dedicated to rapidly delivering cutting-edge products to market. In this fast-paced environment, you'll be challenged to balance cost, schedule, and performance requirements. The ideal candidate thrives in dynamic, sometimes uncertain conditions, and can contribute creative solutions while demonstrating strong leadership and technical expertise. Your ability to collaborate effectively and drive innovation will be key to our success in this competitive and evolving smart home security landscape. About the team The RBKS Accessories Operations team, based in Shenzhen and Taipei, encompasses Product Operation Management, Factory Operation Program Management, Business OEM, Materials Management, PO & Fulfillment, and Quality Management. Our focus is on Ring Smart Lights, Sensors, and Doorbell & Camera Accessories. Our mission is to create the most trusted, high-quality products that enhance customer experience and drive incremental profit for Amazon. We strive to offer superior value, safety, and availability compared to competitors, making it easier for customers to choose our products in their shopping journey. By excelling in these areas, we aim to optimally position our products and simplify purchase decisions, ensuring our customers always feel at home with our solutions. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.