The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.

 

Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!

 

Location: Fort Huachuca, Arizona

 

Telos is looking for a Senior Network Software Engineer (OMT) to work on the Army Global Unified Network (AGUN) – Increment 1 (INC1) program.

 

The AGUN program is a highly demanding mission and requires expert technical and professional management to support the Army’s global wide area network and security infrastructure. You will be supporting a large and complex network migration and operations for the US Army. This role will include resolving service tickets on the AGUN system, providing prioritized validated/tested automated workflows to the Operations and Management Team, and providing operational support activities for a global network.

Primary Responsibilities:

Operate and maintain secure network solutions operated as a centralized enterprise capability for the US Army. Support 24x7x365 AGUN operations focused on providing the Global Cyber Center (GCC) updates to facilitate command and control of the AGUN network. Conduct standard policy and configuration changes to the AGUN network, common remediation or those workflows considered pre-approved and normal. Provide management, triage, track, update workflows and service tickets in both JIRA Service Desk and GCC Service Now. Provide situational awareness on status of ticket resolution, provide status updates and brief updates as directed by the GCC. Escalate tickets and problems through the Jira Service Desk ticketing system to higher tier teams as required. Partner with key stakeholders and technical experts to perform legacy environment discovery, assessing current capabilities, configurations, and requirements to provide tier III support for the Army global network. Collect, investigate, and identify network optimization strategies and techniques to meet capacity and performance standards.