Description AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Senior Media Specialist Enterprise Account Engineers (M-EAE) work across all AWS Elemental media products, services and CloudFront and apply their product and domain expertise to key customer projects, during the specification, development, deployment and acceptance phases of projects to deploy enterprise video workflows. Along with a Media Specialist TAMs, the M-EAE role assists in driving long-term success for key enterprise accounts. The M-EAE develops deep technical knowledge on the operational aspects of customer workflows, providing proactive guidance on best practices to help these customers achieve operational reliability, resiliency, and scalability. Depending on customer needs, they may work closely with Media Specialist Solutions Architecture or AWS Professional Services teams, with the M-EAE focusing on operational success. The M-EAE becomes a primary technical resource for AWS Support during production operation of these media workflows. While a M-EAE is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions. Most importantly, M-EAEs recognize that long-term customer success depends on proactive domain-focused guidance to ensure customer workflows are deployed following best practices that are associated with on-going support and operations delivered throughout the lifespan of the customer. Up to 10% travel required Key job responsibilities - Act as the primary technical point of contact representing the technical needs of high-value media workflow for key enterprise accounts - Participate in the on-boarding and off-boarding requirements of assigned key customers - Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets - Interface with customer project managers and technical owners to understand key technical and operations requirements - Collaborate with Product Managers to define customer technical requirements, helping to advocate for solutions that drive long-term operational success - Work with Engineering managers to ensure delivery of product features to meet customer technical requirements - Work closely with product and workflow testing teams at either AWS Elemental HQ or customer locations, to verify technical integration of products into customer workflows - Ability to effectively communicate with technical leads at internally and at key accounts, across, up, and down both organizations - Work with designated support engineers to raise the customer experience bar with 24x7 support, this includes establishing and facilitating customer specific training to ensure the customer support experience is high across the team. About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications - Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience - 3+ years experience using the public cloud as a developer, architect, systems engineer, or technical implementer - 3+ years’ experience in systems engineering or technical operations support, with some customer-facing responsibilities - 3+ years’ experience (and demonstrated credibility) working in a technical role within a software engineering-focused business - 3+ years of experience in video compression, packaging and delivery mechanisms such as HLS, DASH, CMAF, RTMP, UDP, and file based workflows Preferred Qualifications - Experience in a 24x7 operational services or support environment - Experience with Amazon Web Services - Ability to understand and communicate business and technical needs - Excellent communication skills including facilitation, negotiation, and conflict resolution - Excellent hardware/software problem-solving skills and ability to navigate challenging situations in a professional manner with minimal guidance - Ability to interact with and influence technical personnel at all levels - Familiarity with one or more Linux-based scripting language (e.g. Python, Bash, JavaScript, etc.) or object oriented programming languages (Java, C++, C#) - Experience with CentOS or RedHat Linux distributions - Experience with Content Delivery Networks (CDNs) (e.g. AWS CloudFront , Akamai, EdgeCast, Level 3, Limelight) - Willingness to work closely with customers during live events, including nights and weekends Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.