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Senior Media Specialist Enterprise Account Engineers (M-EAE) work across all AWS Elemental media products, services and CloudFront and apply their product and domain expertise to key customer projects, during the specification, development, deployment and acceptance phases of projects to deploy enterprise video workflows. Along with a Media Specialist TAMs, the M-EAE role assists in driving long-term success for key enterprise accounts. The M-EAE develops deep technical knowledge on the operational aspects of customer workflows, providing proactive guidance on best practices to help these customers achieve operational reliability, resiliency, and scalability. Depending on customer needs, they may work closely with Media Specialist Solutions Architecture or AWS Professional Services teams, with the M-EAE focusing on operational success. The M-EAE becomes a primary technical resource for AWS Support during production operation of these media workflows. While a M-EAE is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions. Most importantly, M-EAEs recognize that long-term customer success depends on proactive domain-focused guidance to ensure customer workflows are deployed following best practices that are associated with on-going support and operations delivered throughout the lifespan of the customer.

Up to 10% travel required

Key job responsibilities
- Act as the primary technical point of contact representing the technical needs of high-value media workflow for key enterprise accounts
- Participate in the on-boarding and off-boarding requirements of assigned key customers
- Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
- Interface with customer project managers and technical owners to understand key technical and operations requirements
- Collaborate with Product Managers to define customer technical requirements, helping to advocate for solutions that drive long-term operational success
- Work with Engineering managers to ensure delivery of product features to meet customer technical requirements
- Work closely with product and workflow testing teams at either AWS Elemental HQ or customer locations, to verify technical integration of products into customer workflows
- Ability to effectively communicate with technical leads at internally and at key accounts, across, up, and down both organizations
- Work with designated support engineers to raise the customer experience bar with 24x7 support, this includes establishing and facilitating customer specific training to ensure the customer support experience is high across the team.

About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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Work/Life Balance
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