Microsoft Advertising Marketing's mission is to drive business growth through marketing strategies that connect with customers and accelerate demand. We work every day to elevate Microsoft Advertising as a must-buy for esteemed brands, agencies, and small businesses. We aspire to set the gold standard in marketing and brand building using generative AI and modern technology while embracing boldness in our execution. We are building one of the very first Frontier Marketing Teams—defined by high-agency, AI-fluent marketers who deliver personalized, agentic experiences at scale.  We succeed by working together with a growth mindset.

Join us at a pivotal moment of transformation. As we modernize our Martech stack, we’re seeking a visionary Sr. Marketing Operations Manager to architect and scale operations for our new marketing automation platform.

 

This role is ideal for someone who thrives in fast-paced environments, is passionate about delivering exceptional customer experiences, and is energized by the opportunity to build scalable, AI-powered marketing operations from the ground up. You’re a change management expert—equally comfortable rolling up your sleeves to solve problems and stepping back to design systems that scale.

 

You’ll lead the design of our end-to-end email channel and marketing automation operating model, transitioning from fully outsourced execution to a scaled model where marketers build their own campaigns and journeys. This includes:

Designing processes, governance models, RACI frameworks, operational goals and measurement systems.Defining a capability roadmap across people, process, and technology to deliver on our marketing ROI commitments.Ensuring robust campaign governance, vendor management, and email channel health.Forecasting marketing lead pipeline and managing the overall health of the marketing database and MAP operations.Translating business needs into platform requirements and leading operational execution.

Success in this role requires deep cross-functional collaboration. You’ll partner closely with Growth Marketing, Sales, Operations, Product and Engineering teams to align priorities, road maps, and deliver measurable business impact.

 

This is your opportunity to lead from the front—designing systems, driving operational excellence, and shaping the future of customer engagement.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.