Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager, SCM Planning (Order Fulfillment)

In this role, The Order Fulfillment Senior Analyst performs the day-to-day Order Fulfillment responsibilities related to the either large/complex customers or overarching segment. In addition, produces required reporting as needed and provides training/direction when needed.

The Order fulfillment team’s range of responsibilities include taking ownership of ensuring customer forecasts and demands are handled (specifically fulfillment issues, but other reasons), resolving any issues/exceptions in a timely and accurate manner (escalating if needed), responding to queries from both customers and internal stakeholders/partners, actively planning for future demand, and keeping up with minimum inventory thresholds.

Responsibilities

· Manage efficient, accurate, and timely order confirmations and inventory allocations against customer forecasts and demand.

· Resolution management using various reporting and SAP ERP system tools.

· Analyze and research opportunities in demand and forecast against inventory levels to actively work with internal stakeholders and their leaders on optimizing order commitments.

· Ability to analyze information to form a logical decision

· Manage daily inventory allocations and movements to increase stock availability for customer visibility and meeting forecast/demand.

· Effectively and efficiently manage daily/weekly reporting requirements to manage accounts and communicate with internal/external stakeholder needs.

· Ability to summarize, verify and analyze data.

· Responsible for adherence to guidelines/SLAs

· Provide Training as needed, as a subject matter expert.

Qualifications we seek in youMinimum Qualifications / Skills

· Bachelor’s Degree in Supply chain management or other related area or equivalent experience.

· Relevant experience in Order Management (particularly fulfillment) and/or Supply Chain management

· Proven experience working directly in SAP or other ERP Order Capture/fulfillment software systems.

· Proven knowledge of Microsoft Office suite required – Intermediate to Advanced Excel

· Effective team skills - Collaborative management and working style as well as managing independently.

· Demonstrates great analytical and problem-solving skills

Preferred Qualifications/ Skills

· Excellent written and oral communication skills

· Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities and work in a team with diverse cultural backgrounds.

· Has good understanding of supply chain and demand planning business drivers, organization structures and key metrics.

· Basic understanding of forecasting

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.