Purpose & Overall Relevance for the Organization:As the Senior Manager for Order Fulfillment, you will lead the implementation and continuous improvement of Supply Chain Management (SCM) Omnichannel Fulfillment processes to ensure on-time product availability across the region. This includes end-to-end visibility and performance monitoring across all channels—from factory to customer—ensuring standardized, scalable processes, data-driven decision-making, and effective collaboration across different  stakeholders.

Key Responsibilities:Lead the OF Excellence team by connecting with the countries and regional channels to provide the countries with a clear strategy for execution.Alignment with regional areas on processes, roles and responsibilities.Demand planning: Inventory, months of stock, arrivals and data integration.Customer service (WHS): Conversion rate, OB cleansing, confirmation process, world cup visibility.eCom & retail: confirmation reportMOPs: Master dataSOPs: Presale Analysis, Country Assortment alignment.Define the operating rhythm with the order fulfillment community in the countries, omnichannel fulfillment regional team, and with regional areas.Provide clear guidelines on order fulfillment execution topics in alignment with regional stakeholders.Lead the creation of order fulfillment excellence playbook.Develop appropriate digital tools to support KPI tracking and visibility of important topics, such as pre-sale conversion rate, OB cleansing, to enable better decision-making and achievement of omnichannel fulfillment objectives and targets.Benchmark on order fulfillment topics amongst LAM countries and with other markets.Lead order fulfillment workshops and follow up on actions.Lead, coach, and, develop a team of Omnichannel Fulfillment team.Work cross-functionally across the supply chain with the markets and regional teams to support the achievement of on-time availability and in-full delivery.Provide guidelines for inventory management and stock to ensure SAP and warehouse management systems are synchronized and maintain a high level of stock accuracy.Provide availability reports/tools for the countries to communicate to Sales Organizations and support business decisions.Enable business principles for customer deliveries against commercial and service requirements.Lead monthly meetings with countries to follow availability and inventory projections, align on market priorities/expectations, and warehousing and distribution performance and outlook.Develop guides for special business processes (e.g. Never Out Of Stock, Launch Management etc.) with the omnichannel fulfillment view.Ensure all omnichannel fulfillment policies are enforced updated and then communicated to internal customers and stakeholders.Coordinate and lead omnichannel fulfillment-related policies and procedures update, and provide support for projects.Lead partnership with demand planning and wholesale team and further develop strategy and alliances with rest of channels.Develop initiatives that address evolving market needs while consistently acting as a reliable support function for the countries, driving process efficiency and operational alignment.Knowledge, Skills and Abilities:Broad and deep knowledge in order management, order fulfillment, or omnichannel fulfillment area, combining theoretical and practical knowledge.Proven experience and ability to interact and navigate with different levels of seniority in various markets and functions.Strong strategic mindset, planning, and ability to prioritize different tasks.Experience in promoting and applying continuous improvement (problem-solving, process improvement) tools and services.Change management experience.Demonstrating initiative and acting result-orientedAbility to challenge the way in which things are done.Excellent communication and presentation skills.Analytical and process thinking.Secure motivation of the team under responsibility.Set performance targets and provide ongoing coaching and effective feedback with each direct report aiming at reliable service and a higher level of professionalism.Secure a collaboration environment with all direct reports on all interfaces.Strong skills in MS Office (Excel/Access; Outlook; Word; PowerPoint) and SAP knowledge.Fluent in English (written and oral).Key Relationships:Order Fulfilment in the countries (LAM)Product Supply LAMWholesale Regional LAMDemand Planning LAMMOPS LAMSOPS LAMRequisite Education and Experience / Minimum Qualifications:Minimum of 7 years of experience in supply chain (knowledge in Order Management).Minimum of 5 years of experience managing people.