AWS empowers customers of all sizes to run their applications on the industry-leading Amazon cloud computing infrastructure. As cloud and AI technologies continue transforming businesses, skilled professionals are in high demand to help enterprise in their innovation journey. The AWS Training and Certification (T&C) team is passionate about revolutionizing how people advance their cloud skills and careers. We equip diverse talents of today and tomorrow with the knowledge to leverage the power of the AWS Cloud and AI technology.
This is an exciting opportunity to work as a Sales Strategy & Operations, Customer Success Manager(CSM) leader driving sales strategy, sales planning as well as pipeline and forecasting management to provide the Sales and Delivery team with valuable insights and enterprise skills transformation (EST) recommendations to fuel business growth. Reporting to the GCR T&C Sales & Delivery Director, you will partner closely with regional AWS frontline sales leaders and their teams to drive T&C coverage and sales growth strategy, coverage programs and deliver the financial results. As T&C transform its diversified learning offering, you will also have the opportunity to drive the Customer Success Management team by working closely with T&C sales and delivery team, both local and global CSM team to deliver the best-in-class training services to our customers, partners and all individual learners.
Collaborating with the sales and operations team, you will manage a team who develop, implement, and manage the business processes, systems, reports, and strategies that optimize sales operations to meet organizational goals. Leveraging AWS's strong data-driven culture, you will provide timely, accurate, and actionable intelligence to drive significant business value. We're seeking a hands-on, self-motivated problem-solver who is passionate about using data to influence decision-making. The ideal candidate will have the advanced experience implementing improvements to sales operations services through creation of self-service, automated, and AI-driven sales management tools. They will also have experience creating monthly and quarterly business review documents, analyzing key metrics, trends, and insights for senior leadership, and a track record of supporting regional sales leaders with forecasting, pipeline management, Salesforce, and other sales operations queries. The ideal candidate will have experience developing and monitoring sales productivity/efficiency metrics, dashboards, and reporting tools, with the ability to identify reporting issues and process gaps, and to drive timely resolutions.

Key job responsibilities
- Lead a highly efficient and effective sales strategy, planning and CSM team, by partnering with regional sales leaders to deliver forecasts, plans, and financial goals
- Develop GCR GTM strategy and programs to support both field business priorities as well as T&C business growth targets
- Drive the Enterprise Skills Transformation (EST) program coverage and commercialization strategy jointly with T&C sales and delivery teams to serve large scale customers workforce transformation
- Partner with Global teams stakeholders to advocate GCR market uniqueness and gain global support to drive GCR T&C sellers for coverage expansion and revenue attainment
- Guide the team to create high quality monthly/quarterly business review documents and dashboard
- Support and enable the sales leadership in forecasting, pipeline management, and Salesforce hygiene management, including development of new mechanisms for Sales Ops self-service, automation and simplification
- Lead the regional customer success manager(CSM) team to drive the best customer learning experiences across T&C’s products in instructor-led training, digital Skill Builder and certifications, as the critical components in EST program execution

About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.