**Job Title** : Sr. Manager - Network Monitoring Tool SME **Location** : Orlando, FL - Onsite **Travel** : 25% **Job description:** Looking for a seasoned Senior Service Delivery Manager to join a well-rounded team to support an enterprise IT organization at a Fortune 50 company. Strategic Planning: Develop and implement strategies for network monitoring that align with overall business objectives and IT priorities. Tools Evaluation and Integration: Evaluate, recommend, and deploy network monitoring tools, ensuring they meet the customer’s specific needs and integrate with existing infrastructure, systems, within the ecosystem. Must be comfortable with both vertical and horizontal integrations with APIs( Web APIs - i.e., webGL, WebSockets/WebHooks, Canvas, REST, SOAP etc.) **Key Responsibilities:** Team Management: Lead and mentor a team of network monitoring specialists, assigning tasks, monitoring performance, and providing guidance. Must have a proactive mindset with a focus on continuous improvement and innovation Performance Monitoring and Analysis: Oversee the monitoring of network performance metrics, identify bottlenecks, and troubleshoot issues to ensure optimal network health. Alert Management: Establish and manage alert systems, ensuring timely response to network events and potential security threats using best ITSM practices and net-dev-ops culture Collaboration, Reporting & Communication: Work closely with other IT teams, such as network engineers, architects, cybersecurity, and IT support, to resolve issues and implement improvements. A collaborative team player willing to learn from experienced colleagues. Generate regular reports on network performance, communicate findings to stakeholders, and participate in team meetings. Staying Updated: Keep abreast of the latest trends and technologies in network monitoring, including emerging tools and best practices. Adaptability to a fast-paced environment and eagerness to take on new challenges and push the team to greater performance, efficiency **Required Skills:** Technical Proficiency: Strong understanding of network protocols, architectures, and troubleshooting techniques. Must be a technical manager. Network Monitoring Tools Expertise: Hands-on experience with various network monitoring tools (e.g., SevOne, Logic Monitor, SolarWinds, PRTG, Nagios, etc.) and hands-on delivery of Tooling solutions across the enterprise. Exposure to a complex IT environment is requited. Alert management: Strong understanding of alert life cycles, ITSM procedures, and methodology. Cloud Networking: Knowledge of cloud-based network monitoring solutions. Leadership and Management: Proven ability to lead and motivate a team. Communication Skills: Excellent written and verbal communication skills. Problem-Solving: Strong analytical and problem-solving skills. Education: Bachelor's degree in computer science, information technology, or a related field. **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | www.capgemini.com **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS TECH_ **Title:** _Sr. Manager - Network Monitoring Tool SME_ **Location:** _FL-Orlando_ **Requisition ID:** _080771_