Job Description

What is the Opportunity?

The Senior Manager manages a team responsible for managing the RBC Bank Fraud and Payments program.   This includes oversight of all Fraud and Payments activities that are performed both at RBC Bank or outsourced via an Intergroup Arrangement.   The team is also responsible for addressing disputes and escalating concerns and fraud, she/he will be responsible for identifying any issues or gaps in processing and ensuring the procedures and job aids are kept current.  The Senior Manager will ensure that reporting for payments (across various payment types) and fraud is accurate and compiled in timely manner.

What will you do?

Manage the team responsible for executing all aspects of the RBC Bank Payments & Fraud programs

Act as a SME across Payments & Reg E& Fraud processes providing guidance to more junior team members

Team management via consistently monitoring the Reg E dispute volumes and team priorities and re-assigning team members as appropriate across various workstreams

Identify any potential gaps in processing and ensure that such gaps are addressed in timely manner

Responsible for developing, evolving, and maintaining procedures, guides, and tools needed to ensure clarity of execution for the Payments & Fraud programs

Assist in the preparation of evidence required for oversight testing, internal audits, and regulatory examinations

Manage strategic projects that directly impact the success of the overall Payments &Fraud programs

Provide data driven insights to support the ongoing monitoring of the end-to-end Reg E dispute program

Support the analysis and remediation for Regulatory, Internal Audit or Self-Identified Corrective Issues ensuring timely resolution, documentation and escalation

Review fraud claims for adjudication and decisioning

Compile the quarterly Payment and Fraud Reporting

What do you need to succeed?

Must-have:

At least 7 years banking experience with supervisory experience; at least 5 years of experience in the Payments and Fraud domain

Strong experience in banking operations with a focus on dispute management and Reg E

Knowledge of industry best practices around Payments and Fraud

Background in fraud prevention or payments

Experience managing people

Very strong analytical skills, excellent written and oral communication skills and business writing experience

Ability to work in a fast-paced environment

Bachelor’s Degree or equivalent

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Opportunities to build close relationships with clients

#LI-Post

#TECHPJ

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

8081 ARCO CORPORATE DRIVE:RALEIGH

City:

Raleigh

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-08-04

Application Deadline:

2025-08-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.