At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Web Services (AWS) is a dynamic, growing business unit within Amazon.com. Since early 2006, AWS has provided companies of all sizes with an infrastructure platform in the cloud. Using AWS, companies can requisition compute power, storage, and other services – gaining access to a global computing infrastructure that is the backbone of Amazon.com’s multi-billion dollar retail business. Today, AWS provides a highly reliable, scalable, low- cost infrastructure platform in the cloud that powers millions of active monthly customers from start- ups to multi-national corporations to governments.

Amazon is seeking an exceptional HR leader to build and drive our HR strategy for the Global Data Center Planning and Delivery (DCPD) organization. This pivotal role demands a data-driven innovator with a customer-first mindset who will elevate organizational effectiveness and implement strategic HR programs across our global operations. DCPD is a compelling business to partner with: they own multiple critical activities globally including the acquisition of power, real estate, colocation contracting, construction execution, the planning and management of build delivery to meet customer demand, the recycling of capacity back into the fleet, strategic portfolio management of the existing sites, and programs across these areas to continually improve AWS’s safety, quality, delivery, sustainability and cost of capacity.

We are looking for a Human Resources leader who has the ability to diagnose issues and influence long term solutions and outcomes. You must be able to collaborate across groups, influence all levels of the organization. You should be comfortable rolling up your sleeves and engaging on a hands-on basis with individuals and teams as well as operating strategically with leadership teams. You will need strong business acumen, executive coaching skills, excellent communications skills, strategic thinking, and planning/project management skills. You must be able to balance competing priorities and conflicting opinions, and facilitate the best decisions for employees and the business in an environment of ambiguity and rapid change. The Sr. Manager, Human Resources role is both a strategic and hands-on role that provides full cycle Human Resources, as well as manages a small team of global HR Business Partners. Based in Seattle, WA, this role will be a part of a fun, passionate and dynamic global HR and business team and requires strong team collaboration. This role is critical in executing our people initiatives by providing great internal customer support and driving HR functional excellence and process improvement. Successful candidates will also demonstrate:
- The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company.
- A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement.
- Experience with rapid and complex changing work environment.
- Coaching and mentoring at all management levels.
- Success in creating and driving effective development, employee relations, retention and reward programs.
- Being an enthusiastic team player with a strong drive to create a positive work environment.
- The ability to think big but also not be afraid to "roll up your sleeves."
- A strong solutions focus and be comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions.
- Strong internal and external customer service focus.
- The ability to manage multiple priorities simultaneously, have a bias for action-orientated on results.
- Must be able to interface at all levels of the organization.
- Passion for innovative HR solutions and process improvement.
- Excellent organizational and interpersonal skills

Key job responsibilities
- Develop and implement people plans and solutions in order to achieve people initiatives and deliver results.
- Partner with senior leaders and their leadership teams to develop the talent strategy needed to support our tremendous growth, and build a work environment where employees can thrive and grow.
- Working closely with specialist central HR teams, as well as matrixed site and international HR colleagues, keep the right focus on assessing the HR needs in areas such as performance management, talent acquisition, career development, diversity and compensation/rewards.
- Function as a consultant and counselor to key leaders and their respective organizations; engage in strategic planning meetings to translate business needs into HR plans.
- Partner with the business on organizational design, workforce planning, succession planning, and skills assessment and development.
- Review and analyze business metrics including data on retention and employee experience in order to recommend systemic improvements.
- Partner with the business to lead Talent Reviews, which focus on succession planning, talent development and organizational health priorities.
- Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling.
- Provide management coaching to senior leaders.
- Lead and develop a small team of HR Business Partners, providing mentorship, guidance, and performance management to ensure high-quality HR support across the organization. This includes setting team goals, conducting regular check-ins, facilitating knowledge sharing, and fostering a collaborative environment to drive overall HR effectiveness and business impact.

About the team
This role is a key leader on the Data Center Communities team, a part of AWS Infrastructure Services (AIS) which owns all aspects of worldwide server, network, and Data Center (DC) infrastructure and works to ensure our customers enjoy world class performance, security, seemingly infinite capacity, and innovative capabilities they cannot find elsewhere, all at the lowest possible cost. The AIS People Experience & Technology (PXT) team accelerates and de-risks the trajectory of this business by ensuring it has the culture, talent, organization capability, and builder experience to innovate on behalf of customers as we Strive to be Earth's Best Employer.