Sr. Manager, HR Management & Program Delivery

Montreal, Quebec, CA

1 day ago

Canadian National Exhibition

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Senior Manager, HR Management & Program Delivery plays a pivotal leadership role in executing the people strategy for employees and people managers. As a trusted advisor and partner to the business, this role provides expert guidance on all aspects of Human Resources, ensuring alignment with organizational goals and values. The incumbent leads the delivery of enterprise-wide HR programs, and ensures proper employee management, adherence to HR processes, and general HR guidance and coaching to the business.

Main Responsibilities

Advisory Support Oversight

· Oversee advisory support and coaching provided by the Experts, HR Management & Program Delivery to employees and people managers on various matters, ensuring fairness, consistency, and compliance

· Provide guidance to the Experts, HR Management & Program Delivery on complex or escalated employee issues, including conflict resolution, and lead resolution of sensitive or high-impact cases when applicable

· Create and manage the governance framework to ensure high-quality service delivery and promote consistency and alignment by sharing best practices among the team

· Oversee the development, maintenance and implementation of continuous improvement tools or processes based on feedback / changing needs of employees and people managers and coach team members on new approaches

· Monitor HR metrics and KPIs based on questions coming from employees and people managers to inform decision-making and identify trends or risks

· Serve as a key liaison with the Business HR team and HR CoEs to share insights on trends or risks identified and action plans to address them

HR Program Delivery

· Oversee the delivery of enterprise-wide HR programs, such as performance management, talent review, succession planning, compensation, engagement, etc.

· Ensure consistent and effective implementation of HR programs by adapting them to business context while maintaining alignment with corporate standards

· Coach the Experts, HR Management & Program Delivery in training and supporting people managers with the execution of the HR programs

· Monitor program adoption and effectiveness, and recommend improvements to HR CoEs based on feedback and outcomes to ensure alignment with business needs

Priority Alignment & Governance

· Guide the Experts, HR Management & Program Delivery in the deployment of Strategic Roadmaps tailored to their respective portfolios

· Collaborate with Sr. Strategic HR Partners and HR CoEs to ensure initiatives in the Strategic Roadmaps are supported, resourced, and integrated into broader HR programs

· Participate in the monthly Community forums with Sr. Strategic HR Partners and HR CoEs to gain visibility on new priorities and plan resource allocation accordingly

· Provide regular updates to the Sr. Strategic HR Partners on business trends, roadmap progress, key achievements, and upcoming priorities

· Implement governance framework to track, prioritize, and monitor HR initiatives from Strategic Roadmaps across all business units, ensuring alignment with HR priorities

Team Management

· Partner with Talent Acquisition to bring new talent to the organization by determining which skills and roles will be required in the future and by making thoughtful hiring decisions

· Provide a positive and welcoming onboarding experience to all new employees by ensuring they have access to the tools and resources needed to fulfill the requirements of their job

· Recognize employee milestones (service awards, retirements, etc.) as well as significant contributions and enhanced responsibilities

· Focus on communications and foster collaboration by regularly providing updates to teams about ongoing initiatives and encouraging teams to work together to accomplish common goals and learning

· Manage employee performance by ensuring employees who are not meeting expectations are identified and supported through the performance improvement process

· Create and enable a positive and engaging work environment by ensuring individual strengths are uncovered and leveraged through frequent and focused conversations - collaborate, coach, and build connections with employees

· Participate in succession planning by contributing to the yearly talent review cycle and identifying employees with the potential to move up the management and expertise paths

· Support employee development by having regular career conversations with all employees (documented and tracked) and supporting them in reaching their career goals

· Ensure knowledge is preserved through cross-training for key skill sets in the team (knowledge transfer)

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress. The role requires minimal travel (~15%) to various CN properties.

Requirements

Experience

Human Resources

· Minimum of 8 + years of generalist experience in human resources, supporting multi-level clients within a heavy industrial setting (field or multi-plant setting)

· 3-5 years of experience in a HR leadership role

Education/Certification/Designation

· Bachelor's degree in Human Resources, Business Administration or a related field

· Certified Human Resources Professional (CPHR)*

· Master’s Degree in Human Resources, Business Administration, or a related field*

*Any designation for these above would be considered as an asset

Competencies

· Data Insights

· Customer Centricity

· Critical Thinking

· Solution Oriented

· Change Management