Are you an innovative builder ready to transform Amazon’s customer shopping experience? Then we have the right role for you!

For millions of customers worldwide, the Amazon name is synonymous with fast delivery – providing those customers with innovative ways to get what they want and need now, enabling the choices they make on every order, every day. We are pioneers in retail invention, and we tackle enormous technical challenges to ensure rapid, fast delivery.

You will lead a team of product managers, and establish the vision and roadmap across the customer journey (pre-purchase and post-purchase). Your responsibilities will include setting the CX vision, establishing pricing strategies, and collaborating with tech partners to develop scalable solutions. You will work with senior leaders across multiple VP orgs (e.g. Ops, SCOT, Pricing, Marketing, etc) to set a comprehensive vision. You will also create experimental frameworks, analyze results, and structure scalable programs across diverse customer use cases and touch points.

As an effective communicator, you will engage with S-TEAM leadership through both written and verbal communications. Your track record should show success in complex product launches, making high judgement decisions, fostering strong partnerships, advocating for customers, and influencing partner teams. You need to be comfortable with ambiguity, and thrive in a fast pace, start up environment.