We Deliver the Goods:

Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much moreGrowth opportunities performing essential work to support America’s food distribution systemSafe and inclusive working environment, including culture of rewards, recognition, and respectWhy Join Core-Mark?
Core-Mark emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals.

This position will require the ideal candidate to work on-site at the Core-Mark Corporate Headquarters in Westlake, Texas.

Position Purpose:
The primary responsibility of the Senior IT Support Technician position is to resolve technical support incidents for internal Core-Mark employees, located at our Corporate and satellite offices.  Additionally, this role provides online/phone support for employees who work from home.  This individual will take ownership of all technical support incidents, including problems with end-user computing hardware, software, operating system (Win11) and applications. The successful candidate will use their knowledge of the Windows operating system (Win11) and other various applications (i.e. Microsoft Office, Outlook) to troubleshoot and resolve incidents in a timely manner or coordinate an effective escalation to another team for resolution.  This is a hands-on technical role and will serve as the primary support conduit for our staff at our Corporate facility (including Executive staff). This individual will ensure all incidents are logged and tracked to provide a great support experience for our employees.  In addition to sharp technical skills, the individual will need to have effective interpersonal and customer service skills in order to be successful. This role is a senior support services position within the End User Services team. This role will have opportunities to contribute to the development of enterprise computing standards.

Responsibilities: Effective lifecycle management of all technical incidents, ensuring a timely and effective support experience for our employees.   Serve as a subject matter expert for all end-user computing hardware (laptops, desktops, accessories)Ensure all end-user computing devices are maintained and updated in a timely fashionProvide hands-on technical support expertise to our corporate employees, ensuring a positive support experienceHandle all executive hardware/software, roll out of new IT products, and handle resolution of all IT related issues as it pertains to our executive staffProvide technical support of conference room hardware and software, providing coaching to corporate employees on best practices and coordinating any additional training requiredProcure hardware and software when appropriateEnsure the effective utilization of Core-Mark technologies (Active Directory, O365, Teams, WebEx, VPN, etc.)Create, maintain, and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requestsProvide secondary support for Core-Mark’s Center of Excellence (COE)Serve as the subject matter expert (SME) for technology projects, as needed. Performs other related duties as assigned.The ideal candidate should possess the following: Excellent verbal and written communication skillsDemonstrate systematic, disciplined, and analytical approach to work  Ability to effectively plan, schedule, and monitor workFamiliarity with a range of tools and resources to leverage for resolving complex technical issues