Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind “Career in Comfort” because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world — one mattress at a time.

Compensation

The compensation target range for this role is:

$59,500 - $70,000

Job Summary

As a Sr. IT Specialist, you will play a pivotal role in providing technical support and ensuring the smooth functioning of our IT infrastructure across multiple office locations. You will work closely with the IT Help Desk team, as well as collaborate with the IT Support Manager and System Administration team on various projects. Your expertise will be critical in resolving escalated technical issues and optimizing IT operations.

Job Description

Essential Duties & Responsibilities: 

Escalated Ticket Resolution: Take ownership of escalated technical issues from the IT Help Desk team, providing timely and effective solutions to ensure minimal disruption to end-users. 

Project Collaboration: Assist in planning, implementing, and completing IT projects such as system and network enhancements. 

Multi-Location Support: Provide remote and on-site support to end-users across multiple office locations. 

Technical Expertise: Utilize knowledge of networking, Windows/macOS, Office 365, Active Directory, Okta, and SaaS tools. 

Problem Solving: Analyze complex technical issues and implement effective solutions. 

Documentation: Maintain IT procedures, configurations, and issue resolutions. Create user guides and knowledge base articles. 

Continuous Improvement: Stay current with industry trends and propose innovative IT solutions. 

After-Hours Support: Provide support outside regular business hours as needed. 

Other Tasks as Assigned 

 

Required Skills, Education, Experience: 

 

Associate degree in IT, Computer Science, or related field (or equivalent experience) 

2-3 years of IT support and troubleshooting experience 

Proficiency in Windows and macOS 

Experience with Office 365, Active Directory, Okta, and SaaS applications 

Basic networking knowledge 

Strong problem-solving and communication skills 

Ability to work in a dynamic, multi-location environment 

Industry certifications (e.g., CompTIA A+, Microsoft) a plus 

 

Physical Requirements 

 

Physical activities may occasionally include:  

Remaining in stationary position, often standing, or sitting for prolonged periods of time.  

Adjusting or moving objects up to 50 pounds in all directions. 

 

Physical activities may constantly include:  

Communicating with others to exchange information. 

Repetitive motions that may include the wrists, hands and/or fingers. 

Assessing the accuracy, neatness and thoroughness of work assigned. 

 

Environmental Conditions may occasionally include:  

Noisy open office environment 

 

BENEFITS AND PERKS

Medical, Dental, Vision

401(k) Match

Flexible PTO

Earn a Mattress

Purple Swag

Amazing Purple Products

WHY WORK AT PURPLE?

Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people’s lives through comfort.

Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.

Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment.