The Sr. IT Business Analyst position works closely with Management and Operational teams in evaluating business information systems, providing innovative IT solutions and preparing requirement specifications. This role works with business heads to identify system needs, analyze and assess impact of changes in business processes and provide advice on possible remedies. Liaises with systems development teams (local and regional) and business users to ensure effective communication and better understanding of business requirements/production findings. **Position Responsibilities:** + Elicit and analyze business requirements (new, change requests and production support) + Coordinate the preparation of user specifications with business users. + Identify the gaps and impact of the initiative and propose feasible solutions prior to implementation of the initiative. + Conduct impact analysis on application changes to ensure that appropriate solutions are defined. + Apply change management principles where appropriate in the process to effectively deliver solutions. + Act as a liaison between the business users and IS team on business and system requirements and issues. + Assist in the coordination and management of projects from scoping of requirements to implementation. + Assist in the development of user acceptance test strategy and scope. + Continuously find ways and means to improve business process. + Work jointly with user departments to provide quality customer service. + Perform production systems support for business units as needed (e.g., reconciliations, issue resolutions. + Assist in process documentation and analysis whenever necessary. + Provides guidance and coaching to other business analysts. **Required Qualifications:** + 5-7 years of experience doing business analysis work + Knowledgeable in SDLC + Graduate of Engineering, Math, Business Administration, Computer Science or other related fields **Preferred Qualifications:** + Has work experience in the Life Insurance industry + Preferably has project and people management experience + Proficient with MS Office automation tools and preferably with basic knowledge on SQL and/or PL/SQL Developer, JIRA **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido