How You’ll Make an Impact as a Sr. Invoice Professional The purpose of the Sr. Invoicing Professional is to support multiple lines of business in ManpowerGroup North America by providing daily support to the iPro’s and Management. The Sr. iPro conducts both new hire and ongoing training, helps optimize iPro productivity by sharing best practices, determines and helps implement process improvements, and serves as a focal point for invoicing/collecting issues. The Sr. Invoice Professional requires a good level of independent judgment and professional expertise in our billing operations and back-office functions to help drive and direct operational and strategic improvements. When back-office projects arise, the Sr. Invoice Professional leads the projects from start to finish. • Demonstrates leadership by sharing best practices, improving iPro productivity, and resolving front-line issues/escalations. • Resolves daily escalations or problems. If specific problems lead to general themes, the Sr. Invoice Professional will present their strategic resolution ideas to Management. • Acts as the first point of escalation for the Invoice Professional day-to-day operations and helps to determine the optimal innovative workforce solution. • Assists Management with ad-hoc reporting and weekly Invoice Professional metrics. • Facilitate ongoing Invoice Professional training. • Optimize Invoice Professional productivity by sharing best practices across desks. • Determine and help implement process improvements. • Serve as a first point of contact for day-to-day issues and escalations and making independent decisions to resolve. • Help oversee daily billing and collecting operations. • Ad-hoc reporting and weekly metrics • Work with Order and Client Management teams to implement optimal client back-office solutions. What you’ll bring with you AKA candidate requirements: • BS/BS in business related discipline, accounting or finance preferred. • 3-5 years of related experience in account management, client support, accounting/finance, billing/invoicing We also look for individuals with these capabilities: • Advanced Excel skills • Strong communication skills • Demonstrated problem solving and analytical skills • Strong & demonstrated customer service skills. • Good organizational and time management skills • Excellent interpersonal skills • Innovative & forward-thinking with the ability to be operational and strategic. ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance. **Job:** _Finance and Accounting_ **Organization:** _ManpowerGroup_ **Title:** _Sr. Invoice Professional - Contract_ **Location:** _WI-Milwaukee_ **Requisition ID:** _0033517_