Job Description:

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.

Job Description:
Sr Registered Reps have at least one year call center experience. Handle more complex calls including Integrated Benefits, Non Qual. Plans, Defined Benefit Plans, Merrill Lynch Advice Access, and Self Directed Brokerage.

Required Qualifications:

FINRA Securities Industry Essentials Examination (SIE), Series & Series 63 licensesOne or more years of call center experienceMinimum of one year experience verbally delivering complex information clearly, concisely and with empathy, while quickly establishing trust and exuding positivity and confidenceExhibits strong communication skills (including verbal, non-verbal, written and presentation) and active listening skillsFully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutionsAbility to handle confidential matters and sensitive information in a responsible mannerDisplays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients’ financial livesAbility to handle confidential matters and sensitive information in a responsible mannerDependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidaysApplies strong critical thinking and problem-solving skills to meet clients’ needsCan learn and understand technology to assist clients with the latest in Digital and Digital banking​

 ** 1st and 2nd shifts **

Skills:

Account ManagementBusiness AcumenCustomer and Client FocusIssue ManagementRegulatory ComplianceActive ListeningOral CommunicationsProblem SolvingRisk ManagementTradingAdaptabilityAttention to DetailValuation Ethics and Practice Standards

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40