Honolulu, HI, 96823, USA
155 days ago
Sr. Field Service Supervisor
Job Description Compensation: $85-128K annual salary. Relo package available for non-local candidates. Exact compensation may vary based on several factors, including skills, experience, and education. Benefits: Benefits provided may differ by role and location, including: Unlimited Vacation Plan with No Preset Maximums Medical/Rx Health Savings Account (HSA) Dental/Vision Short/Long-Term Disability Employee Assistance Program (EAP) 401(k) Plan Education Assistance Day to Day: A leading supplier of building automation products and services is partnering with Insight Global to hire a Sr. Field Service Engineer to supervise a Field Service Engineering team for their organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers. Key Responsibilities:  Supervise team activities and performance  Collect and report performance metrics  Develop team and team members  Identify opportunities for process improvement  Assign and supervise project work We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements High School Diploma or GED  5+ years of complex commercial building controls experience (such as Siemens, Johnson Controls, Schneider Electric, Emerson Electric, Bosch, KMC Controls, Trane, Estes Services) o Ideally experience with 1+ of the following types of systems: Fire, security, DDC, mechanical in 1+ of the following types of buildings: government, military, hospital, hospitality  2+ years in a Field Leadership Role o Responsible for leading 8-10 well-seasoned field service technicians o Exclusively handling supervisory tasks; ideally no hands-on troubleshooting required  Valid Drivers License  Experience working directly with customers (often director level and above)  Experience with MS Office (Excel, Word & PowerPoint)  Passionate about leading and growing team members  Strong business acumen and ability to drive revenue/sales Pluses:  Experience working with hospitals  College degree  Experience in controls, mechanical, fire and security industry  Experience with a P&L  Experience dealing with customer satisfaction (growth and problem resolution)  Leadership skills/building a team  Excellent communication skills  Demonstrated ability to influence at varying levels across the organization null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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