Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Overview
The Field Service Coordinator is responsible for coordinating effective execution of field service work through branch and partner relationships. Customer obsession, excellent communication and a desire to succeed are critical person characteristics for success.

Responsibilities

Serve as the primary point of contact for assigned service partners or branch

Own and develop partner or branch relationships including weekly/monthly reviews, utilization and workload management, process updates and identification and resolution of specific market and process issues

Work to pursue and achieve tactical or strategic objectives pertaining to the overall vision and assist in the execution of work necessary to meet short term objectives

Lead selected program based projects that require cross-functional engagement with key staff across the organization and external stakeholders

Launch initiatives that increase revenue or decrease operations costs by strategically analyzing, defining and implementing key projects

Drive expanded business opportunities, programmatic growth and innovation​

Complete individual customer projects

Resolve field service escalations to resolution

Solve escalated tech support questions and provide recommendations on how to mitigate in the future

Track and provide feedback loop to Partner or Branch to reduce future escalations

Close out escalated tasks as assigned​

Review and approve Service Partner and sub-contractor quotes

Initiate and close out Insurance claims

Oversee service territory set up in Scheduling Software Tool

On-boarding of new Partners, Branches and Service Technicians

Deliver on-going training to existing Partners, Branches and Service technicians

Off-boarding of and continued management of Partners

Qualifications

Bachelor’s Degree in a technical area of study or significant related experience or training required

Minimum of 1 - 3 years relevant work experience

Partner and/or project management experience

Excellent written and verbal communication skills

Excellent organizational skills

Proactive, energetic and self-motivated

Residential solar experience preferred

Applied knowledge of business metrics

Must a self-starter, take on various duties and be able to take initiative when needed

Independently manage day-to-day activities

Detail oriented, accurate and poised under pressure

Strong relationship management skills

Experience in PowerPoint, Word and Excel

Strong CRM experience, preferably Salesforce

Proven track record of success in being a member of highly-effective teams and interpersonal relationship while steadfastly pushing self and others for results

A roll-up-the-sleeves approach; someone who is able to think quickly and creatively and is results-driven complemented by appropriate process orientation

An excellent time manager, able to balance multiple projects and priorities on a variety of issues, initiatives and objectives concurrently

A person who identifies potential conflicts at early stages and seeks win-win solutions if possible

Ability to work independently and closely with other members of department and project team

Strong written and oral communication, analytical, and interpersonal skills

Recruiter:

Elisa Nunez (elisa.nunez@sunrun.com)

Please note that the compensation information is made in good faith for this position only.  It assumes that the successful candidate will be located in markets within the United States that warrant the compensation.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

$22.14 to $29.52

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.  We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun