Purpose

Responsible for generation of quality sales leads and activation of non-active customers for the organization

Operational

Develop the tele sales database of potential clients in the region though directory searches, cold calling, references from existing clients, old customers, non-active customers etc.Responsible for cold calling to customers in the telemarketing database and generating quality leads to sales teams for new customer additionsGenerate business from abandoned / lost customers by maintaining regular contact with them and updating them of new products/services; Forward such leads to the sales teamsGenerate and maximize the sales leads by regularly calling existing customers for potential cross-sell opportunities and forward such leads to the sales teamsEnsure lead conversion through fixing of meetings, customer visits, proposals etc.Provide after sales support to clients post sign up by making courtesy calls, tracking sales & service for initial 3 months, resolving issues etc; Serve as a single point of contact for the customer during the initial 3 months Maximize the productivity in terms of Average number of leads/FTE, lead conversion, revenue/FTE etc.