Overseeing all store operations and ensuring they run smoothly and efficiently. Developing and implementing strategies to improve store performance and productivity. Leading, guiding, and supervising the store team towards achieving company objectives. Communicating effectively with all team members, stakeholders, suppliers, and customers to ensure smooth operations. Maintaining strict control over inventory levels in order to meet internal and external demand of products. Implementing measures to minimize stock loss through negligence, theft, or mismanagement. Strictly adhering to performance, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change. Analyzing and interpreting trends to facilitate planning and forecasting of future stock needs. Ensuring the store complies with all health and safety regulations, local laws, and company policies. Managing and coordinating the everyday operations and activities of the store. Handling customer complaints and concerns in an efficient, professional manner. Preparing detailed reports on buying trends, customer preferences, and profits. Conducting regular performance evaluations of staff and providing the required training or counseling as necessary. Ensuring the store environment is kept clean, safe, and presentable at all times to create a pleasant shopping experience for customers.