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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Sr. Director of Product, Performance & Reliability- Slack

About the Role

We're seeking an exceptional Senior Director of Product to lead our performance and reliability initiatives, driving product excellence at scale. This strategic leadership role will be ensure our platform delivers world-class performance and maintaining the highest standards of reliability that our customers depend on.

What You'll Do

Bring strategic leadership to performance

Identify critical user flows, metrics, and codepaths to improve performance across desktop and mobile appsBuild programs and tooling to make performance a core consideration across Slack product, engineering, and designDefine and execute the long-term product strategy for performance optimization and system reliabilityPartner closely with product, engineering, and design leadership across Slack to ensure performance is a core consideration across teamsEstablish performance benchmarks and reliability metrics that become company-wide standards

Bring product excellence to your team

Own the end-to-end product experience for performance-critical features and infrastructureClearly tie performance and reliability improvements back to business outcomesLead the development of monitoring, alerting, and diagnostic tools that keep our platform running smoothlyChampion data-driven decision making through robust analytics and user researchTranslate complex technical concepts into clear business value propositions

Drive cross-functional alignment on performance

This role involves close collaboration with engineering leadership to ensure seamless alignment between product vision and technical execution.You'll work directly with key technical partners to drive initiatives that span multiple engineering teams and product areas.What We're Looking For

Experience

8+ years of product management experience, 2+ years experience in senior leadership rolesDeep expertise in performance optimization, system reliability, and infrastructure productsProven track record of scaling products that serve millions of usersExperience with SaaS platforms, enterprise software, or high-scale consumer applications

Technical chops

Strong understanding of system architecture, performance monitoring, and reliability engineeringFamiliarity with modern observability tools and practicesAbility to work closely with engineering teams on complex technical challengesData-driven approach to product decisions with strong analytical skills

Leadership & communication

Exceptional ability to influence and align cross-functional teamsTrack record of driving cross-company programs leading to meaningful organizational and technical transformation.Outstanding written and verbal communication skillsExperience presenting to both C-level executives and technical audiencesWhy Join UsLead product initiatives that directly impact millions of usersWork with cutting-edge technology and world-class engineering teamsShape the future of performance and reliability in a rapidly growing companyCompetitive compensation package including equityComprehensive benefits and professional development opportunities

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.