Job Summary: Sr. Director, Security Software Engineering Division:Office of Chief Engineering Line Manager: Chief Engineer THE TEAM: The Security Engineering function at Ticketmaster connects our core engineering work with modern security practices. Working directly with our development teams worldwide, this group guides the implementation of security measures that protect our platform and our customers. The role offers the chance to work with advanced technology while shaping security practices for a major entertainment platform that serves millions of fans. Our security work directly impacts how we build and maintain our products, making this a key part of Ticketmaster's technology strategy. THE JOB: Reporting to the Chief Engineer, you'll build and lead a security engineering team that fundamentally changes how we approach software security. By embedding security practices into the earliest stages of development, your team will help developers catch and address potential issues when they're easiest to fix. This role sits at the heart of our engineering organization, reflecting our commitment to making security an essential part of how we build software. Your team will implement systematic, bottom-up threat modelling practices, guiding development groups in identifying security challenges before developing solutions. Working as trusted advisors, your engineers will review designs and provide hands-on consultation, focusing particularly on application security. This consultative approach means partnering with development teams early and often, ensuring that security becomes a natural part of the development process rather than a hurdle to overcome. The team will drive cultural transformation by helping development groups understand and embed zero trust principles into their daily work. Through education and hands-on guidance, security will become fundamental to our development practices. Through ongoing consultation, analysis, and discovery efforts with development teams, you will identify entire classes of security defects and vulnerabilities across the organization. These insights will shape strategic recommendations for the Chief Engineer, CTO, and other senior partners, outlining how to address these challenges at scale. Success in this role means creating a team that finds security problems and shapes enterprise-wide solutions that strengthen our security. At Ticketmaster, security isn't just about protecting data – it's about maintaining the trust of millions of fans who rely on us to connect them with live entertainment experiences. Our platform handles high-demand ticket sales for some of the world's biggest events, making security both challenging and rewarding. Every security improvement your team implements directly affects how fans experience these moments, from seamless ticket purchases to smooth venue entry. You'll be working at the scale of major entertainment events, where security decisions impact millions of transactions and fan experiences in real-time. WHAT YOU WILL BE DOING Team Building and Leadership Build and lead a team of 3-4 security engineers, focusing on recruitment, mentoring, and aligning team efforts with Ticketmaster's security objectives. Security Architecture and Implementation Implement shift-left security practices and zero trust principles across the development lifecycle. Drive the integration of security controls early in the SDLC and establish security tools and processes that support these principles. Strategic Analysis and Planning Identify entire classes of security defects and vulnerabilities through systematic analysis of development practices and security incidents. Develop comprehensive security strategies and recommendations for executive leadership on addressing these challenges at scale. Create and manage security budgets while tracking key metrics that demonstrate security improvement. Threat Modeling Develop and mature threat modeling practices across development teams. Train stakeholders in threat modeling techniques and integrate these practices into the development lifecycle. Security Consultancy and Education Provide security guidance across departments, focusing on application security. Develop and deliver security awareness programs while acting as a security champion throughout the organization. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES) + 10+ years of experience in information security, with at least 5 years in a leadership role + In-depth understanding of modern security practices, including ShiftLeft, Zero-Trust, and threat modeling + Proven track record of building and leading high-performing security teams + Strong background in application security, cloud security, and secure software development practices + Experience with purple team operations and offensive security techniques + Excellent communication skills, with the ability to articulate complex security concepts to both technical and non-technical audiences + Bachelor’s degree in Computer Science, Information Security, or related field; advanced degree or relevant certifications (CISSP, CISM, etc.) preferred YOU (Behavioral SKILLS/COMPETENCIES) + Visionary mindset with the ability to anticipate and prepare for emerging security threats + Strong problem-solving skills and the ability to think creatively about security challenges + Collaborative approach, with experience working across different departments and levels of an organization + Passion for staying current with the latest security trends, tools, and methodologies + Experience in the entertainment or ticketing industry is a plus TICKETMASTER VALUES Reliability — We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork — We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity — We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging — We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. CULTURE We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First. ---------- The expected compensation for this position is: $240,000.00 USD - $300,000.00 USD ** Pay is based on a number of factors including market location, qualifications, skills, and experience.