We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing 

As an integral member of the Personal Banking Products team and reporting to the VP, Product Development and Client Engagement, the Sr. Director, Product Management will have ownership for the everyday banking product portfolio, including Profit and Loss  management.  The Senior Director is accountable for pricing and product development to maximize account, balance, revenue and profit growth and owns the end-to-end brand and client experience for our top retail suite of products. As head of a product portfolio, you will ultimately own your products – the brand, balances, profitability and the experience. The Senior Director is accountable for driving profitable balance and account growth of the Everyday Banking portfolio, including Smart and Smart Plus, and increasing the % of primary deposit relationships across our client base , finding the right mix of creative problem solving, analytics and promotional levers to grow is up to you! You will challenge the status quo is a necessity, not a nice-to-do, as finding and delivering key points of differentiation in the market is what will set CIBC apart. The ideal candidate for this role is someone who is flexible, thrives in ambiguity, think quickly and creatively, and approaches problem solving, teamwork and innovation with a positive attitude.

At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

How You’ll Succeed 

Broad/Strategic thinker – Create and own the annual and multi-year strategic and financial planning processes for the portfolio across: Everyday banking products (i.e., Smart and Smart Plus), Key segment product offers and benefits (e.g., seniors, youth/students), Franchising opportunities (e.g., strategic initiatives, group banking, single-product only clients, family banking). You will lead funded, strategic initiatives to drive portfolio growth and improve the client experience (e.g., Youth & Student product construct and experience design). Design and execute client journeys to discover, purchase and use everyday banking products working closely with key partners, such as Client Engagement, Digital and Payments, with a strong focus on establishing primary deposit relationships and franchising clients into a multi-product relationship.

Results oriented – Assess sales channel performance and put strategies and tactics in place to optimize results. You will develop new features and lead acquisition campaigns and offers and pricing to drive portfolio growth, increase funded accounts, drive sticky deposit and payment behaviours and increase the value of our product suite for our clients; establish overall pricing strategy for this portfolio and ensure pricing guidelines in place for all products in the portfolio; develop strategies to migrate legacy accounts to hero products.

Develop strong partnerships – Monitor the market and competitive environment (consumer, technology, competition and government/regulatory agencies) and use to develop strategies and recommendations to protect / grow our portfolio and evolve our products, pricing and experiences. Assess current state campaign performance and work with key partners to enhance (e.g., Analytics, Modeling, Marketing, Front Line); work closely with marketing, product communications and sales forces to improve savings penetration, reach new clients, optimize across multiple sales channels (e.g., banking centres, digital, mobile sales force, wealth) and ultimately drive portfolio growth; work closely with Payments to find ways to make the payments experience easier and more innovative for our clients.

People management – Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training. Create a positive work environment and being an effective role model by championing CIBC’s mission, vision and values. Hire talent to align individual capabilities with job requirements and business unit goals. 

Collaboration – You will have frequent contact with senior leadership and executives in Deposits and Personal Banking Products; key relationships with partners in Sales Channels, Enterprise Payments, Marketing, Finance, Analytics, Digital, Technology; frequent contact with product managers, analytics and delivery teams; Contact as required with external vendors and consultants 

Who You Are 

You can demonstrate 10 years of work experience in results driven business related function, e.g., product management, strategy development, strategic planning analytics, financial modeling and management consulting, problem solving, relationship management and influencing.

You have demonstrate excellent PowerPoint and Excel skills to prepare executive-level communications and presentations and execute complex analyses.

You have completed a Bachelors / Master’s degree in business related field with preferred experience in strategy, strategic planning or analytics (e.g., MBA, CFA, CA, CMA) 

You give meaning to data. Strong understanding of financial, client and operational data, Managing multiple activities of varying complexity and maintaining the highest quality of outputs while under time constraints You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. 

Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. 

You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. 

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Building Partnerships, Change Management, Creativity, Cross-Functional Team Leadership, Deposit Growth, Innovation, Long Term Planning, Market Growth Strategies, P&L Leadership, Pricing Strategies, Problem Solving, Product Management, Product Strategies, Profit and Loss (P&L) Ownership, Project Management, Relationship Building, Results-Oriented Leadership