Responsibilities Location Sicily, CataniaIT Job ID REQ-055508

We’re hiring: Customer Service Engineer – South Italy (Sicily & Calabria)

Location: Preferably based in Catania, with travel across Sicily and Calabria
Contract: Full-time, permanent , company car

At PerkinElmer, we empower scientists, researchers, and engineers to make the world healthier and safer. We’re now looking for a proactive and technically skilledCustomer Service Engineer to support our customers across South Italy. If you love solving problems, working closely with people, and making scientific instruments perform at their best, this could be your next challenge.

What You’ll Do

Installation, Support & Troubleshooting

Perform on-site installation, maintenance, qualification, and repair of laboratory instrumentationDiagnose and resolve hardware/software issues, ensuring timely and effective supportConduct software and firmware updates maintaining thorough documentation of all interventionsDeliver hands-on training to users and ensure they can operate systems confidently

Customer Relationship & Communication

Act as a trusted technical partner to customers, ensuring their satisfaction and system performanceMaintain clear and regular communication, offering guidance and updates throughout service engagementsWork closely with internal teams and vendors to solve complex technical issues and align on customer needs

Service Development & Collaboration

Support the launch of new instruments and services, ensuring successful adoption in the fieldCollaborate with the sales team to identify opportunities for upgrades, consumables, or additional servicesRepresent PerkinElmer’s quality standards and service excellence in every customer interaction

Continuous Learning & Growth

Engage in ongoing training and certification programs to deepen your product knowledgeStay updated on the latest technologies and best practices in instrumentation and laboratory support

What We’re Looking For

Bachelor’s degree in Chemistry, Physics, Electronics, or equivalent technical experienceMinimum 3–5 years of experience in technical support, field service, or lab instrumentationExperience with AA, ICP-OES, ICP-MS or similar analytical instruments is highly valuedPrevious work in laboratory settings (pharma, academia, clinical, research) is a strong plusStrong problem-solving mindset and autonomy in field operationsSolid communication skills and customer-facing attitudeProfessional level of English (written and spoken)Computer proficiency (Word, Excel, PowerPoint, Internet) familiarity with CRM (e.g. ServiceMax) systems is a plusWillingness to travel frequently across Sicily and Calabria

At PerkinElmer, we empower scientists, researchers, and healthcare professionals to push boundaries and improve lives.
If you’re passionate about science and driven by results, we’d love to hear from you!