Description Amazon Web Services, an Amazon.com Company, has been the world’s leading cloud provider for more than 17 years with the most mature, comprehensive, and broadly adopted cloud platform. We have over 200 fully featured cloud services, managed from 114 availability zones within 36 geographic regions across the globe. Millions of customers in over 240 countries - from the fastest growing start-ups to the largest enterprises, through to leading government agencies - all place their trust in Amazon Web Services to power their infrastructure, and deliver innovation. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Amazon Web Services came to China in 2013, and has been relentlessly investing and expanding our infrastructure and business since then. Amazon Web Services launched its China (Beijing) Region (operated by Sinnet) in September 2016 and its China (Ningxia) Region (operated by NWCD) in December 2017. In 2019, Amazon Web Services added a new region in Hong Kong, making China the only country with three Amazon Web Services regions aside from the U.S. In 2022, Amazon Web Services launched Local Zone in Taipei. Amazon Web Services has also established an AI lab in Shanghai and two IoT labs in Shenzhen and Taipei. The Amazon Web Services Partner Network has thousands of Partners in China. Amazon Web Services has supported over 10,000 local startups and has provided cloud skills training to over 700,000 talents. Amazon’s first two utility-scale renewable projects—a solar farm and a wind farm—are also generating clean energy to the country’s grid. The Customer Solutions Manager is a dedicated technical and business strategic program manager who partners with the wider AWS teams to ensure the customer has a successful cloud journey. CSMs drive customer success, accelerate outcomes, and accelerate cloud maturity through: 1/ Program Execution: Drive operational excellence for large migrations and the end-to-end customer engagement through program management excellence. 2/ Customer Value: Accelerate customer outcomes by advocating best-suited solutions for customer’s cloud operating model and driving migration successes. 3/ Services Adoption: Help customers develop the people, change management, organizational readiness, and technology competences required to migrate to the cloud. Key job responsibilities You will have the opportunity to work closely with BD, solutions architecture, software development and service teams to support customers’ cloud journey on AWS. You will collaborate with the product teams to deliver the best solutions with efficient use of resources and technologies. You will work with all stakeholders to scope work, identify appropriate resources, solve problems, set goals, track and report progress, develop schedules, and communicate to customers. You will also assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. You will evangelize on behalf of AWS and influence customers at an executive level to allocate the appropriate resources to achieve their goals. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal. Basic Qualifications - 9+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience - Bachelor's degree in science, technology, engineering, math, business or equivalent - Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams Preferred Qualifications - PMP certification, or SCRUM/Agile, SAFe certification - Experience implementing cloud services including migrations and modernization projects or similar Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.