Description We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. This individual will play a key role in ensuring the quality of data within Microsoft CRM, while improving the overall customer experience. The ideal candidate will possess excellent communication skills, a consultative approach to customer interaction, and proficiency in Microsoft CRM. Key Responsibilities: + Assist in communicating with organizations to enhance the data quality. + Develop and document data correction action plans in Microsoft CRM. + Support efforts to create a Standard Operating Procedure (SOP) for identifying inactive or dissolved businesses. + Proactively contact customers through outbound calls and email and respond to inbound communications. Build relationships while striving to resolve accounts and data discrepancies effectively + Analyze customer data errors and provide recommendations. + Use a consultative approach to overcome objections, influence customer decisions, and simplify complex processes into actionable steps for customers + Document and alert management to emerging trends in customer interactions. + Demonstrate self-motivation, work independently, and proactively achieve developmental goals. For immediate consideration, call 937.224.8326 Requirements + Proficiency in CRM software, specifically Microsoft CRM + Strong problem-solving and critical thinking skills to resolve customer data discrepancies and objections. + Exceptional communication abilities with a focus on simplifying technical processes + Background in administrative and customer support tasks preferred, including customer experience or call center roles. + Experience working with advanced Excel and Microsoft 365 software is a plus + Familiarity with consulting approaches and ability to influence and drive customer decisions is highly valued TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .