Description We are looking for a dedicated Sr. Customer Service Representative to join our client in West Minnesota Metro. This Contract-to-permanent position offers an opportunity to work in a growing industry, focusing on providing exceptional support to clients and ensuring their inquiries are handled with efficiency and professionalism. As part of this role, you will collaborate closely with internal teams to deliver a seamless customer experience and uphold the company’s commitment to quality service. Responsibilities: + Perform extensive computer-based work, focusing primarily on email communication with customers. + Process customer orders received via email in their computer system. + Spend 90% of the workday handling orders and responding to customer inquiries. + Manage high-volume order processing workflows, with workloads that fluctuate between busy and quieter periods throughout the day. + Communicate with business-to-business (B2B) customers exclusively through email. + Accurately enter and process customer orders in multiple different systems. + Review data meticulously to ensure accuracy and promptly identify and correct errors. + Reference unique customer price sheets for order processing, ensuring precise alignment with pricing and shipment details (e.g., ship-to addresses, item numbers, required dates). + Release and advance orders or manually input order details when necessary—simple, streamlined processes guided by customer-specific pricing sheets. Requirements + Proven experience in customer service or order entry support roles. + Strong written and verbal communication skills with attention to detail and professionalism. + Ability to manage multiple tasks and prioritize effectively in a fast-paced setting. + Proficiency in major ERP or Office Suite tools. + Collaborative mindset with a focus on problem-solving and delivering quality service. + Ability to quickly adapt to new systems, workflows, and contract-based roles. If you are interested, please apply with your most updated resume and call Chloe for additional details at 952-831-6020. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .