Description We are looking for a dedicated Sr. Customer Service Representative to join our team in Monroe, Ohio. In this Contract-to-permanent position, you will play a pivotal role in delivering exceptional service to our customers while managing a range of inquiries, orders, and complaints. This opportunity is ideal for someone who thrives in a fast-paced manufacturing environment and is committed to exceeding performance expectations. Responsibilities: • Process purchase orders and lease requests across the full range of products and services offered by the company. • Respond to customer inquiries with expert knowledge of products and services, utilizing appropriate internal resources. • Collaborate with internal departments to ensure seamless management of customer orders, lease requests, and inquiries from initiation to completion. • Take ownership of resolving assigned complaints and incidents, engaging all necessary internal teams to achieve full resolution. • Meet or exceed established Key Performance Indicator (KPI) targets to contribute to overall team success. • Participate in training programs to maintain and enhance skills required for the role. • Provide end-to-end customer support to ensure a positive experience and satisfaction. • Utilize Windows PC systems effectively to manage customer data and interactions. • Demonstrate superior customer service skills in all interactions, whether direct or through call center channels. Requirements • Proven experience in customer service, preferably within a call center or manufacturing environment. • Strong ability to deliver exceptional customer service and handle inquiries effectively. • Familiarity with TRICARE or similar customer support systems is a plus. • Proficiency in using Windows PC systems for documentation and communication. • Excellent communication skills, both verbal and written, to interact with customers and internal teams. • Ability to meet performance targets and adapt to a fast-paced work environment. • Commitment to continuous learning and skill development through training. • Strong organizational and problem-solving skills to manage multiple tasks efficiently. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .