Description We are looking for an experienced Sr. Customer Service Representative to join our team in Centerville, Ohio. In this role, you will play a key part in managing data integrity, enhancing quality standards, and serving as a liaison between our organization and external partners. This is a long-term contract position ideal for someone who thrives in a dynamic service-focused environment. Responsibilities: • Collaborate with external organizations to improve the accuracy and reliability of data within the Global Unique Device Identification Database. • Develop and document corrective action plans using Microsoft tools to address data inconsistencies. • Assist in creating and maintaining Standard Operating Procedures for identifying inactive or dissolved businesses. • Provide exceptional customer support to resolve data discrepancies and ensure a seamless service experience. • Analyze customer data issues, offering solutions and promoting the value of tools, services, and educational opportunities. • Overcome objections effectively and guide customers toward actionable solutions or behavioral changes. • Simplify complex processes and terminology into clear, step-by-step instructions for customer understanding. • Work independently with self-motivation to achieve assigned goals and developmental objectives. • Adapt communication approaches to suit varying customer styles and personalities. For immediate consideration, call 937.224.8326. Requirements • Proficiency in CRM systems and data processing tools. • Experience managing both inbound and outbound calls in a detail-oriented environment. • Strong data entry skills with a focus on accuracy and efficiency. • Ability to analyze and resolve complex customer data issues. • Excellent communication skills, including the ability to simplify technical jargon. • Demonstrated ability to influence customer decisions and overcome objections. • Self-driven and capable of working independently while meeting goals. • Flexibility and adaptability in customer interactions to ensure positive outcomes. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .