The Amazon North America Stores Creative (NASC) Ops team is responsible for delivering bold, performance-driven creative that elevate standards by leveraging innovation, operational excellence, and technology to our customers. We believe in creative that speaks to our customers, reinforces the Amazon brand promises (selection, value, and convenience) and highlights our best offerings—be that top brands, offers, member benefits, etc.—while driving the business forward and exceeding our marketing goals.

We are looking for an analytical, strategic, and experienced Sr. Creative Operations Mgr to join our NASC Ops team. You will be responsible for leading creative budgeting, overseeing supplier & agency relationships, managing contingent workers, reporting key metrics, and optimizing tools & technology integration. You will be partnering with Resourcing Management, Project Management, Tools & System Management and Creative Production Lead to optimize the environment for creative teams to thrive and exceed marketing goals. The ideal candidate will demonstrate ownership, have the highest standard, have excellent communication skills, strong bias for action, have a collaborative spirit, backbone, high capability to think big and capacity to navigate ambiguity.


Key job responsibilities
* Lead creative financial budget development, implementation and management, which include annual planning, monthly & quarterly reviews, cost analysis, and tracking spending
* Prepare and present budget reports to finance and senior management
* Establish KPIs that measure progress towards organizational goals
* Work closely with creative teams, creative project managers, producers, operations manager, marketing partners, senior management and tool manager to collaborate on budget activities, roadmap, prioritization (above the line/below the line), project tiers, resource optimization, as well as strategic initiatives (e.g., AI & Automation)
* Lead partnership with creative agencies, internal global studio, and contingent workers suppliers. Work closely with Procurement team to conduct rate reviews and onboard new agencies
* High-level oversee of contingent workers workflows, classifications, resource model, frameworks and utilization.
* Synthesize creative financial, resourcing data and metrics to support staffing planning needs and business strategy
* Oversee creative and project management tools such as DAM, Airtable, Smartsheet, and Figma with partnership from Tools Operational Manager, ensuring continuous optimization
* Lead and/or support initiatives to establish & optimize mechanisms, audit inefficiencies, ensuring continuous improvements on tools, budgeting, and creative workflows
* Drive adoption of initiatives or new/updated processes with focus on clear communication, targeted training, and ongoing support.




About the team
The Amazon North America Creative team is responsible for crafting bold, efficient, and breakthrough marketing content to reach and resonate with today's audience. We aspire to meet customers wherever they may be—on social media, on their phones and devices, across the site, in their inboxes—and provide easy ingresses to the site via beautiful, inclusive, inspiring, and innovative content. We believe in creative that speaks to our customers, reinforces the Amazon brand promises (selection, value, and convenience) and highlights our best offerings—be that top brands, offers, member benefits, etc.—while driving the business forward and exceeding our marketing goals.