PRINCIPLE DUTIES: 1. Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software. 2. Consults with the customer through data gathered and site assessments. Provides field proposals for retrofits, upgrades and or enhancements to existing equipment. Assists sales by providing technical recommendations for sales leads. 3. Manages assigned work to meet professional and efficient execution of time and customer satisfaction. Reports problems or changes to management immediately. Interfaces with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities as required in an ethical and professional manner. 4. With administrative support from the Projects Team, may manage all aspects of small / non-complex retrofit projects as required. 5. Provides sketches of field changes and discrepancies for engineering corrections and drawings. May assist with job layouts and bid proposals. 6. Communicates with customer upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or replacement. Promotes the sale of add-on work. 7. Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all controls technicians in the branch. Provides safety awareness while working on site with Johnson Controls subcontractors . 8. Trains the customer in control systems operations. Delivers manuals and documentation to the customer for training needs as required. 9. Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems. Coaches, supports and trains mechanical workforce on non-complex, non-critical equipment. 10. Compiles job documentation, such as certificate of completion, customer training form, training certificates and punch lists. 11. Conducts extensive self study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company. ADDITIONAL DUTIES: Other duties related to the commissioning and servicing of building controls and facilities management systems and energy management systems as assigned.

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