OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

 

Your Impact:

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique  and complex situations

What the Role offers:

Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design. Responsible for providing a detailed technical design for enterprise solutions. Understands a broad spectrum of MicroFocus ITOM technology in order to provide part or all of a detailed technical design which meets customer requirements. Often leads & front ends small to medium technical projects as part of the or individually.Works with and under the direction of the Project/Technical Manager and with customer nominated representatives or independently as a consultant or as a Subject Matter expert to customer.Provides advice on solution and integration opportunities to defined segments. Communicates across client community and is viewed as adding value. Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards.Participates in the selling process in delivery reviews and works with sales/principals on pre- sales activities.

What it needs to succeed:

Any Bachelor’s degree 7+ years of technical experience on any of the Service Management tools preferably Micro Focus Service Manager (SM) or Micro Focus SMAX Must have a certification in ITIL V3 or V4 Good to be certified in SM, SMAX, AWS, Azure, Kubernetes

Primary Skill set for SPE resource

Must have the ability to conduct workshops for ITIL Process, SM Modules, SMAX Entities and prepare design documentsMust have the ability to understand RFP and Prepare SM, SMAX and Its integration solution based on RFPMust have hands on experience in Deploying SM/SMAX on HA and DR architectures Must have hands on experience in full deployment of SM or SMAX and its components along with its integration (Minimum 3 Full Projects) or a candidate with any other enterprise service management application knowledge willing to work on SMAX will be considered based on the merit.Experience in REST API, Rest Client (Postman), PG Admin (Postgres Client) Experience in OPB (On-Premises integration) agent integration with Micro Focus & 3rd Party toolsFamiliarity in AWS, Azure, GCP, Openshift, Kubernetes, Docker, and ContainersMust be an expert in integrations such as Connect IT, UCMDB, OMI, AM, LDAP, Email (Inbound and Outbound), Webservices integrationKnowledge on Configuration Management and Asset Management Must have expert skills on JavaScript's, Python, SQL Queries, or any other programing languageMust have the ability to Train Colleagues, Customer and New JoinersGood to have knowledge on BI tools like Power BI, Crystal reports Experience of building app(s) in SMAX platform for the customer would be given preferenceKnowledge on other MF Products is added advantage

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.