Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Job Title: Cloud Support Engineer

Manager: Cloud Operations Sr. Manager

FLSA Status: Exempt

Position overview:               

Our Cloud Operations team is looking for a Cloud Support Engineer with experience building, managing and supporting cutting edge cloud applications. The successful candidate should be proficient in the Amazon Web Services (AWS) and Azure stacks, build tools and web architectures.  The candidate will help build and support applications used by patients in a HIPAA regulated environment.  The candidate should be interested in new technologies and be able to learn new applications quickly.

JOB / DUTIES / RESPONSIBILITIES

Assist in the operational support of multiple global multi-tenant cloud-based applicationsThe role requires you to keep vitally important IT systems up and running by overseeing day-to-day monitoring and response to alarms, fault and performance management activities.Proactively monitor systems, networks, and applications to provide input in improving the stability, security, efficiency, and scalability of systemsParticipate in incident reviews to create improved supportability documentation, diagnostics, tooling, error messages and automationManage the secure, scalable and resilient hosting of numerous applications in a regulated (HIPAA) environment that improves the lives of thousands of people on a daily basis.Implement monitoring and security controls across various platforms.Collaborate closely with the multiple technology and cross-functional groups within the organization.Proven experience to analyze and run audit forensics ,trend analysis and cloud data reportingManage ticket assignments, documentation and escalations for thorough and timely outcomes

Education:

Bachelor’s degree in Computer Science, System Administration or equivalent is preferred

Skills/Experience:  

Demonstrated work experience with AWS (e.g. ECS, Fargate, ELB, S3, Lambda, etc) and / or Azure (Virtual Machines, Container Instances, Blob Storage, etc) is preferredExperience with Application and Infrastructure Monitoring such as AWS Cloudwatch, Azure Monitor, Datadog) is preferredProven experience to analyze and run audit forensics ,trend analysis and cloud data reporting is preferredExperience with Change management, incident review and root cause analysis of maintenances and network outages is preferredExcellent communications skills and extensive experience working with technical teams and management is preferred

PREFERRED QUALIFICATIONS

AWS certifications, preferably Solutions, DevOps or SysOpsExperience with Agile software developmentDevOps infrastructure experience, including Terraform, Ansible, CloudFormation, Atlassian Suite (JIRA, Bamboo, Bitbucket), etcExperience supporting scalable database technologies, including MongoDB, MS SQL, and PostgresExperience in supporting secure software platforms in a regulated environment (SOX, HIPAA, GDPR)Experience supporting a scalable, highly available, active/active environment across regionsComfortable supporting Linux (Ubuntu, Amazon Linux) and Windows operating systemsExperience with security applications that could be used in the cloud (e.g. Defender for Cloud, AWS GuardDuty, etc)