Description

100% Remote (Need to work PST)

This position contributes to company success by protecting the financial relief program and also the rehire eligibility side of Human resources with 2-3 years of experience in this space..

•\tExperience working in a customer service

•\t- Human resources experience or education preferred

•\t- Experience researching, analyzing and problem solving

•\t- Case management experience preferred

•\tAbility to communicate clearly and concisely, both orally and in writing

•\t- Ability to handle confidential and sensitive information

•\t- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

•\t- Analytical skills with the ability to provide appropriate information and referrals

•\t- Ability to work both independently and as a member of a team

•\t- Ability to work in a fast-paced and changing environment

•\t- Ability to conduct independent research and analysis

•\tAbility to utilize multiple software programs simultaneously

•\t- Strong customer service skills with demonstrated composure and professionalism

Daily Responsibilities:

•\tResearches, analyzes, and investigates partner separations in consultation with others in Partner Resources, external contacts or other departments outside PRO Solutions & Services

•\t-Builds claim responses; ensures the timely, courteous and professional follow up to incoming phone calls, and emails

•\t- Provides coaching and guidance to regional partner resource generalists, district managers, and store managers on the interpretation of unemployment, policies and procedures

•\t- Provides strong customer service by effectively managing customer expectations while meeting customer needs

•\t- Develops effective working relationships with customers, team members, partners, vendors and other organizations

•\t-Effectively manages multiple cases, following up with customers, vendors, etc. to ensure a timely and satisfactory resolution. Reviews and updates cases for completion, accuracy, routing and resolution

•\t- Participates in cross-functional teams to successfully execute programs and projects

•\t- Maintains current knowledge on state to state unemployment processes, Partner Resources policies, procedures and best practices. Performs research and analysis to maintain expertise in specialized state unemployment policies, laws and regulations

•\t-Responsible and held accountable for maintaining and protecting personal information of current and separated partners

•\t-Maintains regular and punctual attendance

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 3, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.