Job Summary
This shared services position supports the Corporation’s Credit Card Programs for operating restaurant companies, with a focus on financial accuracy, compliance, and reporting. The role involves close collaboration with internal accounting, finance, and compliance teams, as well as 3rd party payment providers, including processors, gateways, and related companies. The position ensures the effective implementation and financial oversight of payment processing systems while maintaining confidentiality of sensitive financial and customer data.

Essential Functions (Key Responsibilities)

Merchant Account Onboarding

Coordinate with payment processors, gateways, and internal teams to onboard merchant accounts for new restaurant openings (NROs and NCOs) and ownership changes.Ensure accurate maintenance and transmission of vendor documentation.Troubleshoot financial discrepancies and setup issues to ensure seamless payment acceptance.

Financial Reconciliation and Reporting

Manage reconciliation of payments, identifying and resolving discrepancies.Prepare detailed financial reports, analyze trends, and provide insights into payment-related issues.Create Journal Entries for accurate and timely AR/Franchise billing requirements

Vendor Invoice Review

Review vendor invoices for accuracy, allocate costs to appropriate centers, and maintain proper documentation.Ensure compliance with financial guidelines and standards.

Chargeback and Dispute Resolution

Investigate, analyze, and resolve chargebacks and retrieval requests in line with corporate guidelines.Support franchisees in addressing chargeback-related concerns.

PCI Compliance and Data Security

Collaborate with the Data Security team to ensure compliance with PCI standards.Maintain accurate payment system inventories and access in line with security policies.

Customer Service Support

Respond to customer inquiries regarding payments and issue adjustments, including refunds and credits, based on company policies.

Special Projects and Process Improvements

Drive initiatives to enhance financial processes and reporting systems related to payment operations.Contribute to the development and updating of payment-related procedure manuals.

Education and Experience Requirements

Education: Bachelor’s degree in Accounting, Finance, Business, CPA or relevant experiencExperience: 7+ years in accounting or finance, with expertise in payment processing and merchant services.

Required Knowledge and Skills

Strong understanding of omnichannel payment processing, including credit card transactions and merchant services.Proficient in ERP systems (e.g., Workday), general ledger functions, and advanced Excel (e.g., VLOOKUPs, pivot tables).Analytical and financial reporting skills, with a track record of generating actionable insights from data.Knowledge of PCI compliance and data security principles.Excellent organizational skills, attention to detail, and ability to meet deadlines.Strong verbal and written communication skills, with the ability to collaborate across teams.

 

The typical pay range for this role is:

Minimum:$24.20 - Maximum:$33.22

Please note that this range represents the pay range for all positions in the job grade within which the position falls. This job posting is not a promise of any specific pay for any specific employee as the actual pay will take into account a range of factors, including location and experience.

Denny's, Inc. is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. 

Applicants requiring reasonable accommodation for any part of the application process should contact 864-597-8000. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION.

Denny’s, Inc. participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at 888-897-7781 or dhs.gov/e-verify.  Please note that we do not use this information to pre-screen job applicants.