Sr. CAD Specialist Job ID 193969 Posted 12-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Construction, Customer Service, Design Location(s) Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica **About the Role:** The Sr. CAD Specialist applies strong working knowledge of drafting in AutoCAD or Revit to accurately update drawings and property management software for various clients. This position involves the administration of Record Facility Management information in various systems for the clients, including periodic and regular updates of database, audits, and integrity checks of facilities information, and miscellaneous administrative functions including helpdesk and system support. **What You’ll Do:** + Apply strong working knowledge of AutoCAD and client-specific CAD standards to drawings, including but not limited to the following disciplines: architectural, structural, furniture, electrical, mechanical, and security as they relate to corporate real estate drawing records. + Use AutoCAD to maintain accurate data & drawing records in applicable computer-aided facility management (CAFM) systems. + Utilize LISP Routines, Scripts and Menu Programming provided by the company. + Provide support for property management software. Using correct grammar, spelling and tone while corresponding with tool users in order to troubleshoot issues, offer guidance and provide solutions. This support can be provided via e-mail, IM, video, and/or in person (as needed). + Provide superior customer service with extreme attention to detail. + Comply with and extend Quality Assurance procedures, including auditing records or a change control log to track work history. Collaborate in continuous process improvement by regularly revising existing processes, to ensure best practices application and alignment to client’s requirements. + Review client CAD standards, understand client expectations, and be capable to align instructions within the team. Support other department personnel as requested. + Train and support other team members in procedures, best practices, guidelines, and client standards. Contribute to Standard Operating Procedures playbook and documentation. + Provide superior client-facing support. This involves at the minimum, setting up meetings, maintaining meeting minutes, gathering requirements and feedback, as well as maintaining an open line of communication to provide status updates both internally and externally. + With Buildingi support, acquire and maintain relevant certifications, training, skill development and maintain knowledge of current or emerging technologies within primary field or service area including: + Become familiar with the capabilities and uses of Revit. + Become familiar with client related tools and software. + Become familiar with running client reports. + Other duties and responsibilities that may be assigned to meet business needs could include: + Data maintenance within spreadsheets, databases, etc. + Contributing to presentations. + Other technical-related subject-matter-expertise areas in which your knowledge can be used to assist a client. **What You’ll Need:** + Associate degree or equivalent combination of technical training and/or at least 5 years of related drafting experience in a related field. + Minimum of 5 years’ experience with AutoCAD is required. + Experience with CAFM/IWMS administration is required. + Oral and written English required. + Ability to effectively present information and respond to questions in English both written and oral. + Excellent knowledge and ability to operate a computer using e-mail, spreadsheets, and either Google tools or Microsoft Office software. + Proficient use of AutoCAD or Revit + Proficient use of CAFM/IWMS systems is required. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)