Sr. Business Support Manager - Global Information Security Charlotte, North Carolina;Denver, Colorado **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Sr-Business-Support-Manager---Global-Information-Security\_25033390) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Global Information Security helps to assess threats and provide scalable and flexible solutions to actively manage these threats and specific risks to the Bank. The Business Support Manager will be part of the centralized GIS COO team providing operational and delivery expertise with a focus on strategy, financials, driving information security awareness and rigor to meet business requirements and goals, while addressing the agreed risk tolerances of the business environment. The successful candidate will be able to work both individually and as part of a team, bringing an organized and disciplined, but creative and energetic enthusiasm to building a best-in–class organization. Responsibilities  Owns coordination and executes responsibilities of business management activities, resource and finance management, including strategic planning, and communication activities.  Helps drive strategic priorities by being involved with the business on a day-to-day basis along with stakeholder inputs and provides Provide regular management business updates on actions plans aligned to strategic goals  Prepares Executive for key meetings, overseeing the preparation of relevant materials and talking points (e.g. Quarterly Business Reviews, regulatory meetings, committee meetings, executive routine meetings, etc.)  Oversees the status of critical business measures including workforce and location strategies, financials, travel management, risk and LOB owned issues, process efficiency process, provides periodic reviews related to these topics  Partners with HR and Finance on workforce planning, location strategy, operational and initiative budgets, organizational health and engagement strategies  Collaborates effectively with GIS COO centralized team/peers on execution of departmental wide initiatives, and ensures consistency, best practices, etc.  Be flexible, demonstrate desire to learn and to be able deal with ambiguity and uncertainty. Required Qulifications  A seasoned business support manager with exceptional communication skills, attention to detail, , presentation creation and delivery skills and a drive to make time, information, and decision-making more effective.  Comfortable in translating complex technical details into simplified presentation proposals to communicate and gain approvals from senior leadership or business representatives.  Experience with a wide range of business management activities and initiatives including but not limited to finance/budgets, key risk metrics and status reporting, stakeholder and internal/external presentations and reporting.  Ability to engage and influence at the executive level, anticipate the needs of leadership, establish and maintain collaborative partnerships and provide thought leadership to strategic decisions.  Ability to work with key stakeholders in business and technology groups who are based in various locations as required by the projects.  Be assertive, inquisitive, and creative to assure timely outcomes whilst maintaining humility, maturity, and situational sensitivity.  Speed to market is crucial the ability to work independently, juggle and execute a volume of competing activities as part of a centralized team to tight deadlines and changing priorities.  Execution-oriented and results-focused self-starter with strong analytical and organizational skills; attention to detail  Exposure to regulatory and risk management framework/concepts and have ideally supported business continuity management in a technology environment is ideal  Strong project management, multitasking and organizational skills with enhanced knowledge on productivity suites (e.g. MS Office tools, Confluence, JIRA etc)  Applicable knowledge of enterprise cybersecurity policies, regulations, and security frameworks. This job will be open and accepting applications for a minimum of seven days from the date it was posted. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.