With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
The Senior Business Program Manager focused on Usage Insights within the Cross Solution Area (XSA) team will improve operational excellence grounded on data, and insights to create actions to drive the Usage business across AI Business Solutions and Security. This role will drive insights across Usage Excellence execution metrics, driving consistent reporting and data visualization for the SLT. This role will be expected to develop a robust knowledge of the Usage pipeline execution processes across MCAPS at Microsoft and work in close collaboration with Consumption, Usage, Unified and Delivery Insights and Excellence teams.
In this role, you will work with cross-functional teams across Microsoft Customer and Partner Solutions (MCAPS) to ensure seamless integration and execution of Usage Excellence initiatives. Your analytical skills will be essential in generating business insights, and benchmarking performance to define operational and organizational strategies. Objectives of the work will be to improve operational excellence grounded on data, and insights to create actions to drive operational usage excellence across Solution Areas. You will help shape strategies, define business goals, and achieve intended accelerated outcomes across our Usage business.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.