We are seeking a highly motivated and customer-focused Healthcare Helpdesk Associate to provide frontline support to patients, healthcare professionals, and internal teams. The role involves handling inquiries, troubleshooting issues, and ensuring seamless communication between various stakeholders in a healthcare setting. The associate will be the first point of contact for healthcare providers, patients, and internal teams via phone, email, or chat.

Address and resolve inquiries related to patient records, appointment scheduling, billing, insurance claims, and general healthcare services, insurance benefits, provider contracts, eligibility and claims Analyzes problems and provides information/solutions Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner Escalate complex issues to the appropriate department or technical support team as needed. Maintain accurate records of customer interactions and issues in the helpdesk system Thoroughly documents inquiry outcomes for accurate tracking and analysis Ensure compliance with HIPAA and other healthcare regulations while handling patient data Provide guidance on healthcare policies, procedures, and digital tools Assist in training new staff members and contributing to knowledge base documentation. Continuously monitor and improve helpdesk processes to enhance service delivery

Qualifications:

Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills Requires a HS diploma and a minimum of 1 year of experience in a customer service environment Amenable to working onsite and nightshift