* Provide operational support and administration of the Reyes Holdings global enterprise VMWare VSphere and Windows server environments, which includes participating in an on-call rotation to provide operational support off hours and as required.

* Adhere to industry best practices for Windows Server and VMWare VSphere technologies.

* May share SQL Database and Data Center oversight and management (as applicable).

* Adhering to department policies, procedures, and training plans for server and virtual host administration and appropriate use

* Responsible for the service delivery and oversight of our server operations managed service provider(s).

* IT Service Management processes including but not limited to incident, problem, and change control processes

* Act as escalation point for our managed service provider to review and resolve technical issues

* Provide technical leadership and maintain accountability until issues are resolved to business satisfaction

* Perform capacity planning, trend analysis, and resource utilization reporting to manage and improve application and infrastructure operations

* Work with internal and external technical and service teams to create and/or update knowledge base articles and runbooks to provide improved operational support

* Work with operations and engineering teams (Network, Storage) to implement changes, troubleshoot issues and resolve incidents

* Other projects or duties as assigned.

* Develop and execute automation playbooks to drive "Infrastructure as Code" through scripting (e.g. Python, PowerShell, etc.) and other automation tooling such as Red Hat Ansible and HashiCorp Terraform and provide knowledge transfer and training to teammates and other functional areas. (moving towards Ansible support -- a plus)

* Responsible for software and hardware upgrades and EOL/EOS refresh as part of life cycle management, including ongoing security patching and vulnerability remediation following established policies and standards.

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