**Responsibilities** + Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. + Answer the telephone and assist callers or those making varied inquiries by email or mail with any requests for information, directing more complex matters to colleagues as necessary. Initiate contact internally and externally to convey requests, provide instructions, or obtain information on behalf of a senior colleague. + Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses. + Carry out a range of client service activities, including handling client cases and inquiries that are more complex or outside the norm. **Skills** + Works at an intermediate level to achieve thoroughness and accuracy when accomplishing a task. Typically works with guidance. + Works at an intermediate level to receive, monitor and deal with all allocated customers. Typically works with guidance. + Works at an intermediate level to understand and operate effectively all client management systems. Typically works with guidance. + Works at an intermediate level to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications. Typically works with guidance.