Sr. Analyst (P2) – Application Development & Maintenance, Warehouse Management Solutions

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a is a global, integrated healthcare services and products company, providing customized solutions for hospitals, health systems, pharmacies, ambulatory surgery centers, clinical laboratories, and physician offices worldwide.
 

The company provides clinically proven medical products and pharmaceuticals and cost-effective solutions that enhance supply chain efficiency from hospital to home. Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with approximately 50,000 employees in 30+ countries and Fiscal 2024 revenues of $226 billion, Cardinal Health ranks among the top 20 on the Fortune 500. We are committed to innovative, cost-effective solutions that improve lives and drive continuous improvement in healthcare. Our $12B Global Medical Products and Distribution Segment manufactures and distributes Cardinal Health brand products across the globe.

In Bangalore we are excited to create an Innovation and Capability Centre that allows us to further in-house talent and scale that talent across our business. Our ambition is to build differentiated opportunities that allow our organization to advance rapidly, to do this we will be looking to partner with local universities to help develop the skill sets we are looking for including Software-defined networking, machine learning and big data.

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases, and websites to achieve the organization's internal needs and externally facing business needs.

Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance, and enhancements of existing applications.

Job Summary

We are seeking an experienced technology specialist who can partner in delivering day-to-day activities in support operations across multiple processes focused on Warehouse Technology solutions –Manhattan Integration Framework and Manhattan Active WM, Mobile Applications. In this role, you need to maintain run & operations capabilities for IT landscape supporting at-Home business unit while also focusing on continuous improvement, improving business outcome, and delivering world-class solutions.

The primary focus for this role is to maintain IT applications focused on supply chain and warehouse management in at-Home solutions. You will play a hands-on role, focused on solution analysis, problem solving, incident management, continuous improvement, quality control, configuration, and work on cross-functional teams for business outcomes. The ideal candidate will have multi-year experience working in application build and maintenance projects focused on warehouse management (Manhattan) enterprise capability. This role requires strong technical knowledge, stakeholder management, and domain expertise in Manhattan WMS to ensure seamless integration across a diverse application landscape.

Responsibilities

Team Collaboration:

Foster collaboration among IT, business units, and external partners to ensure smooth integration and user adoptionMonitor service management progress, and ensure alignment with quality standards

Functional Expertise:

Strong to very strong understanding of warehouse management business process and platforms and applicationsKnowledge of healthcare industry standards and regulationsKnowledge of industry best practices in medical devices manufacturing, sales, and distributionVery good technology knowledge in Manhattan warehouse management enterprise applicationsExperience with various testing methodologies including functional, non-functional, and performance testingCollaborate cross-functionally with enterprise, infrastructure, architecture, and cross-functional leaders to achieve resultsDevelop and maintain configuration standards and help in establishing and/or improving KPIs to measure the run & operations effectivenessContinuously evaluate testing processes, identify areas for improvement, and implement best practicesDocuments and manages SOPs for software and information platform systems

Qualifications

Bachelor’s degree in related field or equivalent work experienceWarehouse Management Application experience, Manhattan Active or WMOS preferredMinimum 5 years of IT and 3 years of hands-on experience in Manhattan enterprise applications1 - 3 years of experience of successful production support, testing, deployment, and validation in a corporate environmentProblem Solving Skills – Demonstrated ability to assess, contain, and resolve service disruptions. Ability to follow a structured approach to solving a problemAbility to synthesize insights from data to drive system and/or process improvementsCommunication Skills – Ability to interact at all layers of the organization and communicate the impact and resolution steps effectivelyBusiness Acumen – Broad understanding of the business functions, business applications, and site-specific requirementsExcellent verbal and written communication skills and the ability to interact professionally with a diverse group of external and internal stakeholdersStrong stakeholder and people management skillsExpertise in change management and user adoption strategiesTiming – This position requires flexibility to work in multiple shifts. As the need for the role is to provide 24x5 business operations support, there will be need to work during early India hours as well as late India hours depending on the business requirements. Weekend support also will be required for planned activities including release deployment, testing, and unplanned service restorationDemonstrated ability to lead, motivate, and manage diverse teams along with innovation and driving changeEnjoys detailed and challenging puzzles, thrives in a fast-paced dynamic environment, and possesses the aptitude to work independentlyExperience working in an onshore-offshore development modelExcellent communication skills with the ability to switch contexts between highly technical and business-focused topics quickly and easilySomeone that embraces diversity, and values people not just for what they do but who they areActively foster an environment where people can bring their authentic selves to work

Additional Preferred Qualifications:

Experience with ServiceNow, Jira, GitHub, PostmanFamiliarity with managing/solutioning applications in GCP CloudExperience collaborating in global/geographically diverse teamsStrategic mindset and critical thinkingExperience with Agile development methodologies and CI/CD processesProcess oriented – grasps process flows and can translate them to Business impact. Must be driven to seek intent, draw meaningful conclusions and drive valueExcellent written and verbal communication skillsSelf-motivated. Must be flexible and willing to adapt to changeAbility to lead meetings/calls – must be comfortable leading large meetings, presentingMust be very thorough with day-to-day planning and keeping oneself organizedWillingness to work off hours, as requested

Responsibilities:

Improve incident response times, decrease SRT duration and eliminate incident root causePartners with internal IT solution owners and Managed Services Partners to drive process improvements and reduce risk of service disruptionsEnsures streamlined support for root cause analysis, permanent corrective actions and problem resolutionApply governance policy standards consistently with respect to SLA performanceDemonstrates knowledge of core ITIL framework and the application of methodologies within area of concentrationEnsures 24X7 coverage for SRT support, High(P2) priority ticketsParticipate in daily operational stand-up meetings with teamwork with SRT Coordinators, SRT Managers, Root Cause Issue team, BA, Developer and Testing teamReporting tasks at stated cadence: Daily, Monthly

What is expected of you and others at this level

Decisions have a short-term impact on work processes, outcomes and customers.Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management; Interactions normally involve resolution of issues related to operations and/or projects; Gains consensus from various parties involvedApplies advanced knowledge and understanding of concepts, principles, and technicalProvides solutions which may set precedentPersuades others into agreement in sensitive situations while maintaining positive relationships

Job Location: Bangalore, India

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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