We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

Providing technical expertise for small to medium complex projects and initiatives as they relate to the implementation and support of application and infrastructure technology for a multi-platform environment including: Enterprise Data Hub (EDH), Enterprise Data Gateway Environment (EDGE), and Customer Experience Data Platform (CxDP). Communicating electronically and in-person (when required) with application and infrastructure technology end-users experiencing difficulties to determine and document problems experienced.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

Monitoring & Reporting - Providing expertise on service requests to ensure adherence to standards and processes, identifying inconsistencies, analyzing potential impacts, and taking appropriate actions. You will also be expected to provide after hours support on a rotational basis.

Escalating more complex issues and concerns, along with providing alternative recommendations for resolution to the next level.

Identifying & Resolving Issues - Working on small to medium complex production problems for support of applications reported end-users. Providing advice and training to end-users in response to identified difficulties in the application and infrastructure technology.

Executing Enhancements - Implementation plans for new small to medium complexity application and maintenance updates. Monitoring and analyzing supported services to identify opportunities for improvement and recommending solutions.

Knowledge Management - Collecting, organizing, and maintaining the knowledge base for use by other technical support analysts and improvement of mean-time-to-resolution (MTTR).

Who you are

You can demonstrate experience in a Windows and UNIX environment with an adherence to process, creative problem solving and critical thinking. You have experience working on SQL servers and queries. It is an asset if you have experience in ITIL and Azure. Knowledge of Shell Scripting / Automation, Jenkins, Artifactory is a plus.

You understand that success is in the details. You notice things that others don't. You have strong analytical and problem-solving skills. Your critical thinking skills help to inform your decision making.

You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 27th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Application Production Support, Business Requirements, Feasibility Studies, Impact Analysis, Implementation Planning, IT Operations Support, Technical Knowledge, Work Collaboratively