As the Senior Account Manager, you will be responsible for growing Connect America’s footprint across the West territory, while maintaining high customer satisfaction. You will develop and execute the strategies necessary to drive upsells, expansions, and competitive conversions within your market. The Senior Account Manager will take on either direct managerial responsibilities or mentorship duties depending on their market and experience. This role reports to the Director of Account Management, and the ideal candidate has a background in sales and customer success in healthcare.  

 

Responsibilities: 

Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within assigned markets Lead, mentor, and coach a high-performing Referral Specialist teamProvide mentorship to Account Management teamMaintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction.Retain customers by ensuring high customer satisfaction and clear ROIFacilitate strategic meetings with director-level or higher customer stakeholders.Own and maintain strategic Action Plans for all key accounts.Participate in relevant industry conferences and local market events.Maintain accurate and complete Salesforce documentation and comply with all operational processes.Collaborate across departments and contribute to coaching, development, and team culture.Engage in cross-functional initiatives and receive positive customer/internal feedback.Collect feedback on deals and communicate issues or concerns in solution-orientated approach.Utilize deal reviews process and close plans to improve win rates and accelerate deals

 

Experience and Skills: 

Bachelor’s degree or equivalent experience3-5+ years of sales experience in healthcare, selling clinical or technology solutions to providersSubject matter expertise on products and market trendsSuperior communication, written, oral, phone, webinar, presentation, and interpersonal skillsStrong analytical skills, with the ability to measure and report on and create narratives around ROIEffective collaborator with experience working with senior leaders to recommend, plan, and execute organizational initiativesAbility to travel minimum 25%

 

You Might Be a Good Fit If You: 

Successfully developed and closed deals with annual sales target of half a million or moreCan communicate effectively at all levels of the organizationAre energized by the open exchange of ideas and by building new processes and programs Enjoy diving into metrics and using data to tell a storyCan use data to support/make decisions and articulate the business impact of program ideasTake a consultative approach and provide actionable and constructive feedbackThrive in a collaborative, fast-moving environment.