Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experienceInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Promotes a positive work environment and leads the team to be a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Acts as a role model to team members exemplifying effective communication skills. Collaborates with all members of the patient care team by actively communicating and reporting pertinent utilization information and data in a comprehensive manner.Works with physician leadership and the interprofessional health care team for defined patient populations to develop clinical pathways and measurement and feedback of performance indicators for cost, quality, and service and patient satisfaction. Collaborates with the Physician Advisor to address identified educational needs for providers and utilization review/case management team members.Serves as the primary information resource for utilization management staff, payers, physicians, and other health care team members and customers. Acts as a formal preceptor/coach for new utilization review employees. Develops skills of team members and continually assists with improving skills, performance, and outcomes. Provides feedback to management on team member performance and conduct.Collaborates with leadership team on recruitment and retention strategies and key initiatives to improve employee relations, participation, and engagement, i.e., peer-to-peer accountability.
SERVICE ESSENTIAL FUNCTIONS
Serves as a leader for comprehensive utilization review activities including reviewing for appropriateness of the treatment plan relative to the patient's preference, reason for admission, and availability of resources. Participates in daily Care Coordination Rounds and identifies and leads resolution of barriers to efficient patient throughput.Continuously reviews the total picture of the patient for opportunities for care facilitation. Mentors others regarding appropriate utilization review and appropriate utilization and levels of care.Independently handles resolution of complex problems and issues. Serves as an escalation support for novice staff. Implements and leads to initiatives to improve documentation accuracy that reflects intensity of services, quality and safety indicators and patient's need to continue stay.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Proactively takes action to achieve continuous improvement and expedite care/facilitate discharge. Promotes use of evidence-based protocols and/or order sets to influence high quality and cost-effective care.Identifies and records episodes of preventable delays or avoidable days due to failure of the progression of care process.Conducts chart audits and performs peer-to-peer evaluations for continuous quality improvement.
FINANCE ESSENTIAL FUNCTIONS
Takes leadership role in collaborating with employees to secure reimbursement for hospital services. Collaborates with department leadership on cost-reduction strategies. Leads efforts to ensure appropriate capture of avoidable and excess days. Reports trends to department leadership team.Functions as a resource to department staff in communicating medical information required by external review entities, managed care contractors, insurers, fiscal intermediaries, state, and federal agencies. Collaborates with the appropriate resources to mitigate denials.Collaborates with department leadership and revenue cycle partners regarding any claim issues or concern that may require clinical review during the pre-bill, audit, or appeal process.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSExpands own knowledge and serves as an instructor in continuing education or formal program and expert consultation; coaches staff to grow in knowledge, abilities, skills, and attitudes. Reads and leads critique of evidence-based practice literature in case management and utilization management and related disciplines. Identifies, plans, and implements education for the service line in collaboration with team members and interprofessional partners.Fulfills role of leadership on at least one hospital or system-wide committee. Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Bachelor's degree or higher from an accredited school of nursingMaster's degree preferred
WORK EXPERIENCE
Seven years of hospital clinical nursing experience, which includes five years in case management License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
RN - Registered Nurse - Texas State Licensure -- Compact Licensure - Must obtain permanent Texas license within 60 days (if establishing Texas residency) ANDMagnet ANCC-recognized Case Managment certification: ACHPN-HPCC or CCM or CMC or ACM-NBCM or CDCES or CHPN-HPCC or CMGT-BC or CM-ABOHN or CMCN or ANCC-NCM KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesAbility to effectively communicate with physicians, colleagues, and payer representatives in a manner consistent with a customer service focus and application of positive language principlesKnowledge of Medicare, Medicaid, and Managed Care requirementsKnowledge of community resources, health care financial and payer requirements/issues, and eligibility for state, local, and federal programsExpert knowledge of utilization management, case management, performance improvement, and managed care reimbursementSkill-specific areas include regulatory requirements, pathway development/ implementation, ethics/healthcare law, etc.Ability to work independently and exercise sound judgment in interactions with physicians, payers, and health care team membersStrong assessment, organizational, and problem-solving skills as evidenced by capacity to prioritize multiple tasks and role componentsProficient in computer skills of the entire Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, and Word)Expert knowledge of federal law regarding the use of Hospital Initiated Notice of Non-Coverage (HINN), Ambulatory Benefit Notice (ABN), Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), and Condition Code 44 (CC44)Required passage of Interrater Reliability test (IRR)
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area No Company Profile
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.
The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.
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